Deanthony Davis Email & Phone Number

Macon, Georgia Area

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages voicemail and faxes for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets… Show more Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages voicemail and faxes for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets, organize and coordinate check-in/pre-registration procedures for arriving groups, Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff, confirm reservations and cancellations, and review out-of-order rooms daily. Show less

Macon, Georgia Area

Identify customer problems and find solutions, handle all major incidents that cannot be resolved by associates, approve and issue refund to customers, provide feedback on associate customer service experience, train associate on how to address problems, work with management on customer service initiatives, complete end of day reports, and balance each register at the end of each associate shift.