Dean Vanderdoes Email & Phone Number

Pullman, WA, US

Pleasant Grove, UT, US

Milwaukee, Wisconsin, US

Minneapolis, MN, US

Bellevue, WA, US

Bellevue, WA, US

• Diagnose and troubleshoot connection, functionality, and stability of Android, Windows, and IOSdevices.
• Take incoming calls from customers dealing with deescalationtechniques of upset customers whileremaining friendly and patient.
• Provide clear and concise oral instructions to guide customers in navigating their device totroubleshoot issues.

Colorado Springs, Colorado, US

• Research and implementation of enterprise hardware for onsite backup and disaster recovery.
• Assembly and configuration of hardware to include servers, disk storage, and tape libraries.
• Configuration of a Windows Server 2008 and Tivoli Storage Manager that was deployable within hours upon arriving at customer site.
• Member of product team that conducted quarterly reviews on existing platforms and ongoing projects for yearly upgrades to various platform solutions to keep current with technological changes.
• Quality testing of new equipment to ensure compatibility and performance.
• Provided support on all hardware for repair, troubleshooting, and replacement.

Englewood, Colorado, US

• Provide phone support for customer’s cable, Internet, and VOIP telephone issues.
• Troubleshoot Windows 95 – Windows XP SP2 operating systems.
• Use problem solving and communication skills to work through various issues with the customer to restore service.
• Use various tools online to research errors, programs, and equipment.
• Communicate steps effectively to reveal causes of issues experienced by the customer.
• Handle internal calls on the company’s Help Line where I will use my knowledge to serve as a Subject Matter Expert.

Alpharetta, GA, US

• Responsible for monitoring the performance of products and services across multiple departments, including more than 20 separate products and services. Worked with senior management to design and implement improvements.
• Part of team that achieved a 99.7% error-free service level across the company
• Expanded scope of position, driving improvements by obtaining feedback from and buy-in of team leads. This facilitated significantly improved processes within each department.
• Helped clerical team in one department reduce part list errors by 30%, saving nearly $7,000 per year in staff hours.
• Helped develop an early notification process for automated equipment problems, allowing rerouting of conferences. This reduced the number of incomplete conferences by approximately 25%.

Ba, Communications, Business Admin

Mcse

High School, General Studies