Dean Vanderdoes Email & Phone Number

Pullman, Wa, Us

Pleasant Grove, Ut, Us

Milwaukee, Wisconsin, Us

Minneapolis, Mn, Us

Bellevue, Wa, Us

Bellevue, Wa, Us

● Diagnose and troubleshoot connection, functionality, and stability of Android, Windows, and IOSdevices.● Take incoming calls from customers dealing with deescalationtechniques of upset customers whileremaining friendly and patient.● Provide clear and concise oral instructions to guide customers in navigating their device totroubleshoot issues.

Colorado Springs, Colorado, Us

• Research and implementation of enterprise hardware for onsite backup and disaster recovery.• Assembly and configuration of hardware to include servers, disk storage, and tape libraries.• Configuration of a Windows Server 2008 and Tivoli Storage Manager that was deployable within hours upon arriving at customer site.• Member of product team that conducted quarterly reviews on existing platforms and ongoing projects for yearly upgrades to various platform solutions to keep current with technological changes.• Quality testing of new equipment to ensure compatibility and performance.• Provided support on all hardware for repair, troubleshooting, and replacement. • Built and maintained relationships with vendors to include pricing and procurement.

Englewood, Colorado, Us

• Provide phone support for customer’s cable, Internet, and VOIP telephone issues.• Troubleshoot Windows 95 – Windows XP SP2 operating systems.• Use problem solving and communication skills to work through various issues with the customer to restore service.• Use various tools online to research errors, programs, and equipment.• Communicate steps effectively to reveal causes of issues experienced by the customer.• Handle internal calls on the company’s Help Line where I will use my knowledge to serve as a Subject Matter Expert.• Take escalated calls from customers on the Supervisor Line. I will use negotiation skills to de-escalate the customer and resolve the issue.

Alpharetta, Ga, Us

Responsible for monitoring the performance of products and services across multiple departments, including more than 20 separate products and services. Worked with senior management to design and implement improvements.• Part of team that achieved a 99.7% error-free service level across the company• Expanded scope of position, driving improvements by obtaining feedback from and buy-in of team leads. This facilitated significantly improved processes within each department.• Helped clerical team in one department reduce part list errors by 30%, saving nearly $7,000 per year in staff hours.• Helped develop an early notification process for automated equipment problems, allowing rerouting of conferences. This reduced the number of incomplete conferences by approximately 25%.

Ba, Communications, Business Admin

Mcse

High School, General Studies