Dean Vanderdoes Email and Phone Number
Dean Vanderdoes work email
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Dean Vanderdoes personal email
Driven, with a commitment to exceeding employer and customer expectations. Proven ability to thrive in high pressure environments while building relationships, driving critical objectives, and identifying areas for creative innovation with attention to detail. A natural leader and strategic planner with integrity, strong work ethic, and excellent verbal and written communication skills.
Inscipher
View- Website:
- inscipher.com
- Employees:
- 68
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Tier 1 Customer Service RepresentativeInscipherPullman, Wa, Us
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Client Success SpecialistInscipher Apr 2023 - PresentPleasant Grove, Ut, Us
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Customer Support SpecialistFiserv Jul 2021 - Oct 2022Milwaukee, Wisconsin, Us -
Service AdvisorU.S. Bank Sep 2020 - Jul 2021Minneapolis, Mn, Us -
Signature Mobile ExpertT-Mobile Feb 2017 - Jun 2020Bellevue, Wa, Us -
Technical Specialist, Tier IiT-Mobile Feb 2014 - Jan 2017Bellevue, Wa, Us● Diagnose and troubleshoot connection, functionality, and stability of Android, Windows, and IOSdevices.● Take incoming calls from customers dealing with deescalationtechniques of upset customers whileremaining friendly and patient.● Provide clear and concise oral instructions to guide customers in navigating their device totroubleshoot issues.
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Systems Integration EngineerStorserver Jul 2007 - May 2013Colorado Springs, Colorado, Us• Research and implementation of enterprise hardware for onsite backup and disaster recovery.• Assembly and configuration of hardware to include servers, disk storage, and tape libraries.• Configuration of a Windows Server 2008 and Tivoli Storage Manager that was deployable within hours upon arriving at customer site.• Member of product team that conducted quarterly reviews on existing platforms and ongoing projects for yearly upgrades to various platform solutions to keep current with technological changes.• Quality testing of new equipment to ensure compatibility and performance.• Provided support on all hardware for repair, troubleshooting, and replacement. • Built and maintained relationships with vendors to include pricing and procurement. -
Tier Ii Tech SupportWow! Internet, Cable & Phone Oct 2005 - Jul 2007Englewood, Colorado, Us• Provide phone support for customer’s cable, Internet, and VOIP telephone issues.• Troubleshoot Windows 95 – Windows XP SP2 operating systems.• Use problem solving and communication skills to work through various issues with the customer to restore service.• Use various tools online to research errors, programs, and equipment.• Communicate steps effectively to reveal causes of issues experienced by the customer.• Handle internal calls on the company’s Help Line where I will use my knowledge to serve as a Subject Matter Expert.• Take escalated calls from customers on the Supervisor Line. I will use negotiation skills to de-escalate the customer and resolve the issue. -
Quality AnalystPremiere Global Services Oct 1995 - Apr 2005Alpharetta, Ga, UsResponsible for monitoring the performance of products and services across multiple departments, including more than 20 separate products and services. Worked with senior management to design and implement improvements.• Part of team that achieved a 99.7% error-free service level across the company• Expanded scope of position, driving improvements by obtaining feedback from and buy-in of team leads. This facilitated significantly improved processes within each department.• Helped clerical team in one department reduce part list errors by 30%, saving nearly $7,000 per year in staff hours.• Helped develop an early notification process for automated equipment problems, allowing rerouting of conferences. This reduced the number of incomplete conferences by approximately 25%.
Dean Vanderdoes Skills
Dean Vanderdoes Education Details
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Regis UniversityBusiness Admin -
New Horizons Computer Learning Centers - EnglewoodMcse
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Palmer High SchoolGeneral Studies
Frequently Asked Questions about Dean Vanderdoes
What company does Dean Vanderdoes work for?
Dean Vanderdoes works for Inscipher
What is Dean Vanderdoes's role at the current company?
Dean Vanderdoes's current role is Tier 1 Customer Service Representative.
What is Dean Vanderdoes's email address?
Dean Vanderdoes's email address is de****@****ile.com
What schools did Dean Vanderdoes attend?
Dean Vanderdoes attended Regis University, New Horizons Computer Learning Centers - Englewood, Palmer High School.
What are some of Dean Vanderdoes's interests?
Dean Vanderdoes has interest in Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Dean Vanderdoes known for?
Dean Vanderdoes has skills like Tsm, Storage, Vmware, Windows, Servers, Systems X, Windows Server, Virtualization, Storage Area Networks, Integration, Networking, Pc.
Who are Dean Vanderdoes's colleagues?
Dean Vanderdoes's colleagues are Ali Condie, Lara York, Cpcu, Kenny Graul, Erin Peterson, Nancy Kilroy, Joe Wurtz, Giedrius Bunevičius.
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