 Contribution to the process of joining and successful operation of two services: EMS express mail and service for business users. Successful execution of receiving and delivering parcels, when there aren’t enough employees. Solving situations of delay or inability to deliver shipments Management of a system for monitoring the delivery of parcels and tracking the vehicles.  Maintaining efficient communication with customers to get our best service.

 Successful management of a team with about 100 employees from five different departments Introducing new ideas for more effective and efficient work to my superiors Introducing innovative solutions for improving our customer service to receive their parcels on time  Establishing and maintaining healthy environment with employees’ relationships to work as a team Successfully trained more than 10 new employees that came from different departments Negotiated with many clients and brought them to work with us (IRS, City of Skopje, Stopanska Banka, etc.) Improved efficiency in communication with business customers, that helped with them sending payments monthly, which directly contributes to the funds which are used for the payment of salary.

 Successful coordination of employees from several departments in the execution of receiving and delivering shipments and payment transactions Solving all kind of situations with increased number of shipments and lack of employees Keeping records and preparing billing reports from business users Maintaining and improving customer relations for receiving shipments

Autumn meeting of the OSCE parliamentary assembly in Skopje NMK Ensuring up to the minute translation and smooth operation of the planned activities

 Regular and well timed delivery of various types of shipments Maintaining professional communication with clients