I possess strong abilities to support businesses in achieving organizational goals and objectives by driving systematic improvements and execution digital transformations. My expertise lies in building and implementing effective strategies based on data analytics to achieve continuous improvements. My background lies in digital channel optimisation and iterative agile enhancement within the SDLC through identifying and evaluating business needs and modifying existing functionalities. I am adept at bridging the knowledge and communications gap between business and technology disciplines through technical / digital innovation.I enjoy mentoring and coaching to build and manage cross-cultural, multidisciplinary teams. I am tech-savvy professional with solid proficiencies in multiple tools, including Jira, Agile, Invision, CRM, ServiceNow, Microsoft Excel, Teradata, MS SQL, Tableau, MicroStrategy, and Power BI.Highlights of my qualifications and abilities:☛ Facilitated cross-functional teams, including UX/UI design, development, deployment, and CX optimisation team in delivering iterative self-server automated capabilities through initiating agile methodologies.☛ Managed the planning and execution of agile squads focused on business outcomes.☛ Led Natural Language Processing of a research grant to channel shift customer transactions utilizing the technology to fulfill customer email requests via an automated channel.☛ Challenged long-held misconceptions related to poor mobile network performance by researching, preparing, and providing data insights utilising Teradata and Excel for ETL process and project managed UX and Devs for build and deployment.