Lena (Bailey) S. Email & Phone Number

Safeguards members of labor unions, associations, and their beneficiaries. Trained in Pension, Annuity, Health & Welfare programs. Managed lifecycles for employees of a nonprofit community health plan that specializes in coordinated care to Medicaid members with complex conditions and behavioral health disorders. Co-led the successful coordination, implementation, and tracking of TRICARE health plan’s efforts to grow its membership across Prime Service Area (PSAs), broaden its external recruitment presence, and modernize its retention strategies, increasing customer retention by 50%. Administered various federal health programs for Uniformed Services members, retirees, and Veterans including TRICARE Transitional Assistance Management Program (TAMP), TRICARE Dental Program (TDP), Transitional Care for Service-Related Conditions (TCSRC) program, Continued Health Care Benefit Program (CHCBP), and provided consultations to discuss the details of each program, benefits offered, eligibility criteria, and facilitated enrollment in the Defense Enrollment Eligibility Reporting System (DEERS) daily and in preparation for and administration of Annual Enrollment period.