As a Technical Support Supervisor at Dealer Image Pro™, I lead and coach a team of technicians who provide high-quality and efficient technical support services to automotive dealerships across the country. I leverage my IT credentials and extensive experience in wireless technologies, network administration, and system security to troubleshoot and resolve complex issues, optimize performance, and ensure customer satisfaction.I have over 13 years of experience in technical support and information technology, including 4 years as a Team Lead Manager at Transcom, where I managed, trained, and developed a team of over 30 technical support agents. I also have a solid background in the military, where I served as a Signal Support Systems Specialist for 6.5 years, performing special IT missions throughout the US and South America. My mission is to use my technical skills, leadership abilities, and communication talents to deliver effective and reliable IT solutions that meet the needs and expectations of my clients and employer.