Dea Harkness Email & Phone Number

Atlanta, Georgia, United States

Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)Ensure that all order and contract paperwork is in compliance with Company policies and proceduresSet-up and maintain all master data records for customers processed within assigned branch(es)Review and pre-edit orders to be submitted to the National Account Customer.

Greater Atlanta Area

Sorts and files correspondence and performs miscellaneous clericalduties including answering correspondence and writing reports.Performs various administrative functions for assigned accounts, suchas recording address changes and purging the records of deceasedcustomers.Receives payments and posts amounts paid to customer accounts.Has a working knowledge.

Greater Atlanta Area

Selling telecommunication products and servicesWork with existing base of customer to grow and retain the baseQuickly learn and work in multiple customer billing, tracking and CRM systemsAchieving and exceeding monthly sales/renewal quotas as set by managementAdhering to sales guidelines as communicatedDocumenting all initial and ongoing customer contacts.

Greater Atlanta Area

Identify, analyze, research, and resolve day-to-day Sales Agent/Independent Sales Organization inquiries Understand and support the sales efforts of assigned relationships. Communicate agent requirements within the organization and coordinate internal resources/processes so Sales Agent/ISOs expectations are met.Develop and maintain an understanding of.

Marietta, Georgia

Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the client contacts and business owner. Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business.Acts as consultant to help achieve optimum sales, new account productivity, profit, and goals..

Handle customer calls for specified case loadEnter system notes pertaining to disputesNegotiate payments and resolve chargebacks and disputed itemsProvide account analysis focusing on resolutionProvide accurate and timely follow-up information to merchant servicesIdentify process and procedure improvements

Sandy Springs, GA

Provide answers to inquires by clients and advising them accordingly regarding bookings and reservationsAssist customers who encounter problems in obtaining bookings using the online siteProvide more information about areas of interest in order to target more client Book reservations globallyEmail responses and inquiries regarding reservationsProvide.

Successfully resolved customer complaints in a professional and timely, organized manner.Received incoming calls and provided customers with accurate informationConsistently meet company’s goals and objectives.Supervise cashiers on assigned shiftsMaintain a count of monies, in order to provide to cashiers in needAudit registers to maintain moral in cashiers

Maintained and inventoried equipment, materials and supplies for departmentDeveloped and administered tests and assignments for evaluating employees annuallyMaintain office statisticsProvide assistance to agents regarding complaints, issues and problemsParticipate in all in-service training opportunities to maintain company’s mission, and continuously.

Setting up, suspending, and corresponding with different attorneys regarding unsatisfied judgments against taxpayers. Typing letters as needed for manager. Setting up Hearings for Safety Responsibility. Suspensions, reinstatements of driving privileges of tax payers, walk-in clients.

Providing information about State Laws and Regulations concerning the Safety Responsibility Act and its reporting requirements to taxpayers, insurance agents and legal representatives. Processing correspondence from taxpayers, insurance companies, attorneys and subrogation agents on assigned cases, initiate letters of reply and process all documents to be.

Bachelor Of Arts, Accounting

United Education Institute, Business Office Administration Certificate