Dea Harkness Email & Phone Number

Atlanta, Georgia, United States

Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)Ensure that all order and contract paperwork is in compliance with Company policies and proceduresSet-up and maintain all master data records for customers processed within assigned branch(es)Review and pre-edit orders to be submitted to the National Account Customer Care CenterSet-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)Review and monitor lease fundings and follow-up as needed to ensure Konica Minolta is paid as quickly as possibleMaintain customer access to MyKMBS.com as requiredRespond to customer inquiriesAssist Branch personnel with Administrative issuesPerform general office support functions as required

Greater Atlanta Area

Sorts and files correspondence and performs miscellaneous clericalduties including answering correspondence and writing reports.Performs various administrative functions for assigned accounts, suchas recording address changes and purging the records of deceasedcustomers.Receives payments and posts amounts paid to customer accounts.Has a working knowledge of applicable state and federal lawsregulating collection activities.Verify accounts before processed to agency.Schedules non-pays for the field.Other duties and responsibilities as assigned.

Greater Atlanta Area

Selling telecommunication products and servicesWork with existing base of customer to grow and retain the baseQuickly learn and work in multiple customer billing, tracking and CRM systemsAchieving and exceeding monthly sales/renewal quotas as set by managementAdhering to sales guidelines as communicatedDocumenting all initial and ongoing customer contacts as requiredQuickly learning about and adapting to new products and servicesUpholding the highest levels of integrity and customer serviceCarrying out other responsibilities as assigned

Greater Atlanta Area

Identify, analyze, research, and resolve day-to-day Sales Agent/Independent Sales Organization inquiries Understand and support the sales efforts of assigned relationships. Communicate agent requirements within the organization and coordinate internal resources/processes so Sales Agent/ISOs expectations are met.Develop and maintain an understanding of sales and operations processes and procedures to effectively support agent inquiries, guide our internal organization in the resolution of these inquiries and provide presentation of issues to management when required. Manage commission/residual reports and adjustments for assigned relationships. Interact with the Sales Agent/ISO as a Third-party Sales Channel/Industry consultant to assist in optimum sales, new account productivity, profit, and goals. Provide accurate communication and transition in critical policy, process, technology, and regulatory/legislative issues that impact First Data and merchants. Manages departmental projects as assigned by management.

Marietta, Georgia

Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the client contacts and business owner. Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business.Acts as consultant to help achieve optimum sales, new account productivity, profit, and goals. Provides ongoing relationship development through documented proactive verbal and written contact within the various levels of the client’s organization, proactive efforts, including outbound calls to client in order to increase revenue retention and client satisfaction.Ensures complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. May analyze and monitor the Client’s processing environment to identify and implement solutions that create operational efficiency and/or cost savings. Provides Client education and training as required. Performs special projects and other duties as assigned.

Handle customer calls for specified case loadEnter system notes pertaining to disputesNegotiate payments and resolve chargebacks and disputed itemsProvide account analysis focusing on resolutionProvide accurate and timely follow-up information to merchant servicesIdentify process and procedure improvements

Sandy Springs, Ga

Provide answers to inquires by clients and advising them accordingly regarding bookings and reservationsAssist customers who encounter problems in obtaining bookings using the online siteProvide more information about areas of interest in order to target more client Book reservations globallyEmail responses and inquiries regarding reservationsProvide information regarding fare details, tours, scheduling and other information regarding online transactions

Successfully resolved customer complaints in a professional and timely, organized manner.Received incoming calls and provided customers with accurate informationConsistently meet company’s goals and objectives.Supervise cashiers on assigned shiftsMaintain a count of monies, in order to provide to cashiers in needAudit registers to maintain moral in cashiers

Maintained and inventoried equipment, materials and supplies for departmentDeveloped and administered tests and assignments for evaluating employees annuallyMaintain office statisticsProvide assistance to agents regarding complaints, issues and problemsParticipate in all in-service training opportunities to maintain company’s mission, and continuously provide a high standard of excellence

Setting up, suspending, and corresponding with different attorneys regarding unsatisfied judgments against taxpayers. Typing letters as needed for manager. Setting up Hearings for Safety Responsibility. Suspensions, reinstatements of driving privileges of tax payers, walk-in clients.

Providing information about State Laws and Regulations concerning the Safety Responsibility Act and its reporting requirements to taxpayers, insurance agents and legal representatives. Processing correspondence from taxpayers, insurance companies, attorneys and subrogation agents on assigned cases, initiate letters of reply and process all documents to be included into Application Extender for immediate access to information using the desktop pc, pertaining to general guidelines and information about specific cases that have been established. Process suspensions of driver’s licenses and motor vehicle registration and corresponding fees for the cases where individuals failed to comply with the Safety Responsibility Act. Process reinstatements of the records after compliance. Provide service to customers in person and over the phone relating to specific cases in our office and provide them with remedies to offset suspensions. Maintain daily records on case logs pertaining to cases closed, suspensions initiated, reinstatements and telephone communications. Provide management with statistical reports of information on case files worked and the corresponding actions taken.

Bachelor Of Arts, Accounting

United Education Institute, Business Office Administration Certificate