Service Delivery Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Deaundray Armstrong Email & Phone Number
Service Delivery Manager| Architect of Culture| Conductor of Collaboration|Customer Centric| TeamWork Truly Makes the Dream Work
at
Auxiom
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager| Architect of Culture| Conductor of Collaboration|Customer Centric| TeamWork Truly Makes the Dream Work
Location
Madison Heights, Michigan, United States
Company size
Who is Deaundray Armstrong? Overview
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Quick answer
Deaundray Armstrong is listed as Service Delivery Manager| Architect of Culture| Conductor of Collaboration|Customer Centric| TeamWork Truly Makes the Dream Work at Auxiom, a company with 19 employees, based in Madison Heights, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Deaundray Armstrong.
Deaundray Armstrong previously worked as Service Delivery Manager at Auxiom and Customer Experience Manager at The Home Depot. Deaundray Armstrong studied at Marygrove College.
Company email context
Email format at Auxiom
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Auxiom
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Profile bio
About Deaundray Armstrong
Experienced Manager with a demonstrated history of working in the information technology and services industry. I come from being the agent to growing into the manager. So team morale, and team rapport has driven a lot of my successes. (Placing myself in not just customer shoes but also our employees) Skilled in Operations Management, Incident Management, SDLC, Major Incident Management, Root Cause Analysis, Troubleshooting, ITIL, Training, and Volunteer Management. Customer centric, results driven, Strong program and project management professional.
Current workplace
Deaundray Armstrong's current company
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Auxiom
8 roles
Deaundray Armstrong work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Current
Dec 2023 - Present
Team Lead Manager
Jul 2023 - Dec 2023
Service Delivery Manager
Jun 2019 - Apr 2023
Team Lead
- Manage, coach, and enhance a team of 15-25 first and second level technicians in the art of providing customer care and outstanding client support. Actively participate in management and team calls on a.
Nov 2017 - Jun 2019
Team Leader
- Manage, coach, and enhance a team of 15-25 senior level advisors in the art of providing customer care and outstanding client support. Actively participate in management and team calls on a weekly basis to review.
- Key Contributions:
- Facilitate new hire training for Managers and Team Leads during launch of new site in Milwaukee.
- Integral member of team contributing in the achievement of annual COPC certification.
- Increase employee production while slashing team absenteeism by 7% through attendance audits, motivational activities that enhance morale and team spirit.
Jun 2012 - Nov 2017
Performance Coach
Responsible for monitoring agent and customer interaction, Coaching on interactions and or negative surveys, product launches, 1st level of team support.
Dec 2012 - Mar 2013
Technical Customer Service Agent
Responsible for handling inbound and outbound calls for Client Troubleshooting iOS, CPU, WMM devices
Jun 2012 - Dec 2012
Team & coworkers
Colleagues at Auxiom
Other employees you can reach at auxiom.com. View company contacts for 19 employees →
NB
Nick B.
Colleague at Auxiom
Belleville, Michigan, United States, United States
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DD
David Davis
Colleague at Auxiom
Spring, Texas, United States, United States
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BB
Bryan Baumgartner
Colleague at Auxiom
Detroit Metropolitan Area, United States
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TS
Travis Sparks
Colleague at Auxiom
Detroit Metropolitan Area, United States
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CV
Caleb Vandermaas
Colleague at Auxiom
Sterling Heights, Michigan, United States, United States
View →
QT
Quinn Teevens
Colleague at Auxiom
Livonia, Michigan, United States, United States
View →
BM
Brendan Mccoy
Colleague at Auxiom
Rochester, Michigan, United States, United States
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MW
Mark Wolf
Colleague at Auxiom
Macomb, Michigan, United States, United States
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NM
Nicole Mctighe
Colleague at Auxiom
Macomb, Michigan, United States, United States
View →
JS
Jacquelyn Stoughton
Colleague at Auxiom
United States, United States
View →
Nick B.
Colleague at Auxiom
Belleville, Michigan, United States, United States
View →
DD
David Davis
Colleague at Auxiom
Spring, Texas, United States, United States
View →
BB
Bryan Baumgartner
Colleague at Auxiom
Detroit Metropolitan Area, United States
View →
TS
Travis Sparks
Colleague at Auxiom
Detroit Metropolitan Area, United States
View →
CV
Caleb Vandermaas
Colleague at Auxiom
Sterling Heights, Michigan, United States, United States
View →
QT
Quinn Teevens
Colleague at Auxiom
Livonia, Michigan, United States, United States
View →
BM
Brendan Mccoy
Colleague at Auxiom
Rochester, Michigan, United States, United States
View →
MW
Mark Wolf
Colleague at Auxiom
Macomb, Michigan, United States, United States
View →
NM
Nicole Mctighe
Colleague at Auxiom
Macomb, Michigan, United States, United States
View →
JS
Jacquelyn Stoughton
Colleague at Auxiom
United States, United States
View →
1 education record
Deaundray Armstrong education
FAQ
Frequently asked questions about Deaundray Armstrong
Quick answers generated from the profile data available on this page.
What company does Deaundray Armstrong work for?
Deaundray Armstrong works for Auxiom.
What is Deaundray Armstrong's role at Auxiom?
Deaundray Armstrong is listed as Service Delivery Manager| Architect of Culture| Conductor of Collaboration|Customer Centric| TeamWork Truly Makes the Dream Work at Auxiom.
Where is Deaundray Armstrong based?
Deaundray Armstrong is based in Madison Heights, Michigan, United States while working with Auxiom.
What companies has Deaundray Armstrong worked for?
Deaundray Armstrong has worked for Auxiom, The Home Depot, Target, Stefanini North America And Apac, and Concentrix.
Who are Deaundray Armstrong's colleagues at Auxiom?
Deaundray Armstrong's colleagues at Auxiom include Nick B., David Davis, Bryan Baumgartner, Travis Sparks, and Caleb Vandermaas.
How can I contact Deaundray Armstrong?
You can use AeroLeads to view verified contact signals for Deaundray Armstrong at Auxiom, including work email, phone, and LinkedIn data when available.
What schools did Deaundray Armstrong attend?
Deaundray Armstrong studied at Marygrove College.
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