Service Delivery Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Deaundray Armstrong Email & Phone Number
Service Delivery Manager
at
Auxiom
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
Madison Heights, Michigan, United States
Company size
Who is Deaundray Armstrong? Overview
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Quick answer
Deaundray Armstrong is listed as Service Delivery Manager at Auxiom, a with 19 employees, based in Madison Heights, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Deaundray Armstrong.
Deaundray Armstrong previously worked as Customer Experience Manager at The Home Depot and Team Lead Manager at Target. Deaundray Armstrong studied at Marygrove College.
Company email context
Email format at Auxiom
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Auxiom
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Profile bio
About Deaundray Armstrong
Experienced Manager with a demonstrated history of working in the information technology and services industry. I come from being the agent to growing into the manager. So team morale, and team rapport has driven a lot of my successes. (Placing myself in not just customer shoes but also our employees) Skilled in Operations Management, Incident Management, SDLC, Major Incident Management, Root Cause Analysis, Troubleshooting, ITIL, Training, and Volunteer Management. Customer centric, results driven, Strong program and project management professional.
Current workplace
Deaundray Armstrong's current company
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Auxiom
8 roles
Deaundray Armstrong work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Team Lead Manager
Jul 2023 - Dec 2023
Service Delivery Manager
Jun 2019 - Apr 2023
Team Lead
• Manage, coach, and enhance a team of 15-25 first and second level technicians in the art of providing customer care and outstanding client support. Actively participate in management and team calls on a daily/weekly/monthly/ annual basis to review production, communicate shift left opportunities and brainstorm best practices. Collaborate with Human Resources in recruiting, conducting exit interviews and executing terminations.
Nov 2017 - Jun 2019
Team Leader
• Manage, coach, and enhance a team of 15-25 senior level advisors in the art of providing customer care and outstanding client support. Actively participate in management and team calls on a weekly basis to review production and brainstorm best practices. Collaborate with Human Resources in recruiting, conducting exit interviews and executing terminations. Promoted from Technical Support to Performance Coach and inevitably to Manager based on successful leadership and flawless execution of workload.• Key Contributions:• Facilitate new hire training for Managers and Team Leads during launch of new site in Milwaukee. • Integral member of team contributing in the achievement of annual COPC certification. • Increase employee production while slashing team absenteeism by 7% through attendance audits, motivational activities that enhance morale and team spirit.
Jun 2012 - Nov 2017
Performance Coach
Responsible for monitoring agent and customer interaction, Coaching on interactions and or negative surveys, product launches, 1st level of team support.
Dec 2012 - Mar 2013
Technical Customer Service Agent
Responsible for handling inbound and outbound calls for Client Troubleshooting iOS, CPU, WMM devices
Jun 2012 - Dec 2012
Team & coworkers
Colleagues at Auxiom
Other employees you can reach at auxiom.com. View company contacts for 19 employees →
AM
Angela M. Kennedy-Hall
Colleague at AuxiomDetroit Metropolitan Area, United States
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NM
Nicole Mctighe
Colleague at AuxiomMacomb, Michigan, United States
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DD
David Davis
Colleague at AuxiomSpring, Texas, United States
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MW
Mark Wolf
Colleague at AuxiomMacomb, Michigan, United States
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AA
Antonio Arroyo
Colleague at AuxiomDetroit Metropolitan Area, United States
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BM
Brendan Mccoy
Colleague at AuxiomRochester, Michigan, United States
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QT
Quinn Teevens
Colleague at AuxiomLivonia, Michigan, United States
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TS
Travis Sparks
Colleague at AuxiomDetroit Metropolitan Area, United States
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JT
Justin Thorne
Colleague at AuxiomMarysville, Michigan, United States
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NB
Nick B.
Colleague at AuxiomBelleville, Michigan, United States
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Angela M. Kennedy-Hall
Colleague at AuxiomDetroit Metropolitan Area, United States
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NM
Nicole Mctighe
Colleague at AuxiomMacomb, Michigan, United States
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DD
David Davis
Colleague at AuxiomSpring, Texas, United States
View →
MW
Mark Wolf
Colleague at AuxiomMacomb, Michigan, United States
View →
AA
Antonio Arroyo
Colleague at AuxiomDetroit Metropolitan Area, United States
View →
BM
Brendan Mccoy
Colleague at AuxiomRochester, Michigan, United States
View →
QT
Quinn Teevens
Colleague at AuxiomLivonia, Michigan, United States
View →
TS
Travis Sparks
Colleague at AuxiomDetroit Metropolitan Area, United States
View →
JT
Justin Thorne
Colleague at AuxiomMarysville, Michigan, United States
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NB
Nick B.
Colleague at AuxiomBelleville, Michigan, United States
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1 education record
Deaundray Armstrong education
FAQ
Frequently asked questions about Deaundray Armstrong
Quick answers generated from the profile data available on this page.
What company does Deaundray Armstrong work for?
Deaundray Armstrong works for Auxiom.
What is Deaundray Armstrong's role at Auxiom?
Deaundray Armstrong is listed as Service Delivery Manager at Auxiom.
Where is Deaundray Armstrong based?
Deaundray Armstrong is based in Madison Heights, Michigan, United States while working with Auxiom.
What companies has Deaundray Armstrong worked for?
Deaundray Armstrong has worked for Auxiom, The Home Depot, Target, Stefanini North America And Apac, and Concentrix.
Who are Deaundray Armstrong's colleagues at Auxiom?
Deaundray Armstrong's colleagues at Auxiom include Angela M. Kennedy-Hall, Nicole Mctighe, David Davis, Mark Wolf, and Antonio Arroyo.
How can I contact Deaundray Armstrong?
You can use AeroLeads to view verified contact signals for Deaundray Armstrong at Auxiom, including work email, phone, and LinkedIn data when available.
What schools did Deaundray Armstrong attend?
Deaundray Armstrong studied at Marygrove College.
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