• PROGRAM MANAGER responsible for Digital Identity products and services offerings to Relying Parties utilizing Identity Providers and Identity Verifiers thru API services and SDK builds in a cloud environment. Manage Legal, Business Partners, Technology, Sourcing, Finance partners in creating and executing NDAs, MSAs, SaaS, SOW agreements. Managing work deployments in Australia, Brazil and US markets for frictionless transactions, working with in-country Business Development in maintaining product accreditations

PROJECT MANAGER responsible for Digital Payments products and services, including P2P, offered through Chase online and mobile. Partnering with Business Operations, Risk, Legal, Marketing and IT Services delivering Chase Quick Pay into Zelle for Debit Cards(Visa, MasterCard) offering Chase customers to receive/send funds thru use of Debit Cards and DDA accounts in an Agile(Scrum) environment.

Manage onshore/offshore team in delivering technical projects for Western Union’s Money Transfer Services(Tandem) using PMBOK methodologies(Waterfall, Agile). Lead team across business and technical disciplines. Responsible for articulating the requirements to provide initial ROM, creating detailed Project Plans, with schedules based on work breakdown structures, coordinating/creating/tracking milestones in delivery of technical designs, coordinate development efforts thru SIT, QA(ALM tool) and implementations. Create weekly meeting Agendas by SDLC phase, publish meeting Minutes. Responsible for CAB tickets, reviewing install/backout plans and monitoring implementations. Produce Weekly Status Reports for Western Union Management.

Technology Projects at Morgan Stanley - Wealth Management-Cash Equities Solutions

Manage and direct large scale and highly complex technology related projects and programs for the Technical Delivery Organization, identifying appropriate architecture, requirements determination, business justification, and tactical infrastructure planning. Assemble project and program teams, assigning individual responsibilities, identifying appropriate resources and roles needed to accomplish task, and developing schedules to ensure timely project completion. Provide leadership, accountability and ownership for all aspects of the Project Lifecycle. Provide Project Oversight and Management for multiple projects and programs.RECENT HIGHLIGHTS INCLUDE:●Managed development and implementation of a fee based “client test environment” infrastructure for ATM transactions-issuer/acquirer; delivered platform ahead of schedule with a savings of a 1000 hrs.●Managed a team of internal onshore/offshore associates, and a third party vendor with development and implementation of a real time risk monitoring and rule engine system for financial transactions. Delivered the multi-year-44,000 hrs project with a savings of 150K.●Managed development and implementation of ATM(Diebold, NCR) initiative using Intel-ESG to custom market offers based on customer preferences with a ROI of 9%

Managed a technical team of onboard/offshore developers working with multi-business units responsible for electronic transactions, including the design, development, and implementation of strategic Western Union initiatives. Extensive experience in Prepaids, Retail Payments, Mobile Money Transfer and Direct-To-Bank application systems using Service Oriented Architecture (SOA) principles in line with AML compliance accounting for 35% revenue. Managed $2 million budget, 15 professionals.RECENT HIGHLIGHTS INCLUDE:● Realized $112K in savings as well as reduced VPN setup costs by initiating replacement of non-PCI architecture to meet PCI regulatory mandates for credit card transactions and SOX compliance; negotiated PCI approval of architecture and led design and deployment.● Saved more than $330K, reduced architectural complexity, centralized business logic, and improved operations and deployment to improve customer/agent experience, ● initiating development of automated implementation process on new platform.● Improved SLA time to market 15%, saved $250K, and achieve 100% retention to improve employee retention and maintain high employee engagement by refocusing efforts on cross- training and implementing low-cost motivational programs with recognition awards.● Optimized performance and accelerated project completion time while minimizing production issues and identifying 4 critical areas; developed test plans, published updated error guide, introduced implementation checklist, and published escalation protocol.● Improved disaster recovery and business continuity from 4 hours to less than 30 minutes via launching data replication in key components as well as implementing fault-tolerant processes with automatic failover and recovery.

Oversaw a staff of 6 individuals and reported directly to the Director of IT Payment Services● Slashed high-level system usage 60% in 1 year by analyzing and identifying common functions; conceived and negotiated approval to restructure programs into single core process with plug-ins.● Realized 80% reduction in batch transmission delays through implementing workflow for scheduling, flow control, and in-transit visibility for transmissions; mentored, coached, and motivated team members.● Developed knowledge base and achieved $75K ROI after attaining CMMI Level 2 certification, ensuring adherence to SDLC procedures, establishing standards from project initiation to deployment, ensuring reliable deliverables, and minimizing risks to project completions.

Designed, programmed, and implemented coordination of software in support of Payment business. Designed and instituted communications routing process, managing transmissions, error handling, and automatic failover to secondary links, providing seamless, error-free transactions. ● Produced 15% reduction in overall development time by improving development cycle time as well as designing and implementing process to auto-generate batch payment files.