Deb Casey Email & Phone Number

New York, New York, Us

Real-time contact center monitoring; contact center reportingDevelopment of real-time monitoring tools - Gauges Dashboard for KPIs; Web-based Dashboard for KPIsProcess improvement for real-time monitoring and call flow performanceOn-boarding new team membersCoordinating KPI performance of multiple business areas for effective customer serivceLead testing for launch of sister brand, Madewell Conduct UAT for new phone system launch Create internal-use, team-based websiteResearch customer orders for potential fraud Handle customer contacts for verification of ordersProcess customer orders and queries via phone

Glen Allen, Virginia, Us

Analysis of agent commissions via ad hoc reportsMaintenance of agent commission rate database via updates and an audit against the Marketing dept base table dataAnalysis of system-related transaction errors to release from the error file and update/correct agent commissionsResearch to process agent tax information forms

Bachelor Of Arts (Ba), Political Science And Government

Political Science And Government

Associate'S Degree, General Studies