- AI Product Manager spearheading a B2B forecasting solution for 3rd party Mortgage Operations for improving Ops outcomes- Mortgage Data Platform feature backlog prioritisation and value delivery / maximisation

1. As a Digital Product Owner, led the MVP development of a new product for a leading insurer targeted at young Australian parents trying to solve the problem for saving for their kids' future. Leveraging design thinking and user data, refined the solution for product-market fit. Led the product design for Goals Calculator (Financial Modelling from the ground up & exposing the model as an API to be consumed in front end Salesforce community page). Managed product backlog and maximised value delivery through continuous user testing of prioritised features/assumptions, resulting in a successful internal campaign involving the insurer's employees. Collaborated with third-party vendors in identifying fit-for-purpose solution for eKYC & Client Onboarding functionalities in the product.2. Modernised a legacy Underwriting Referral app for a General Insurance client by migrating to MS Power App, resulting in 30% faster approval workflows. Implemented a Power BI dashboard for referral reports across all lines of business, saving 500 FTE hours annually.3. Spearheaded automation in the legacy process for "banking" Claims recoveries payments in General Insurance lines of business for an insurance client, freeing up 3500 FTE hours across Finance Operations and GI Claims teams. Leveraging MS Excel automation and MS Power Platform leveraging Dataverse, the initiative enhanced accountability for assigned caseload owners by 60% and eliminated manual report preparation and SLA breach monitoring through a one-stop Power BI dashboard. 4. Revamped product proposition governance process for an insurer by introducing a Product Register and modernising the existing Proposition Database, resulting in a 30% reduction in time to market for new propositions and up to 60% improvement in data quality. Implemented Power BI dashboard for queue monitoring and workload management.

Credit Scorecard Monitoring Uplift, IFRS9 provisioning & Machine Learning Uplift initiatives in the Risk Modelling space

Engagements with BHP Billiton, Perth, WA:1. As Data Analyst, delivered future state data requirements (target state Common Information Model and logical data models) around streamlining demand and submission forecasting processes for materials (tyres, explosives, services) for Commercial Analytics division. Modelled and Engineered data pipelines by leveraging GoAnywhere MFT, S3, Lambda (Py Pandas), Airflow, EMR, Athena and Glue stack in AWS2. As Consultant, collaborated with IT departmental heads (Cloud, Integration and Data Management) in firming up Business Cases / Opportunity Assessments around such initiatives as, Mulesoft conversion, Informatica Cloud Migration and Reference Data Management implementation as part of the FY22 Cash Prioritization/budgetary exercise for consideration by the Program Portfolio Review Board3. Lead Data Modeler and Aggregator for a strategic dashboard reporting engagement encompassing KPIs such as Health & Safety, Female Participation, Operating Cost, et al. Tools used: Denodo, Spotfire, MiroRecipient of #Cognizant Cheers 2020 Award from Applied AI and Analytics practice for exceptional performance and rigorous customer focus in the BHP engagements

Digital BA and Proxy Product Owner for Travel Risk Management eco-systems and products (Customer : Cover-more Insurance, North Sydney)

- Managing overall scope and requirements for customer portal test automation initiative across implementations in multiple geos for a leading life insurer- Provided Digital Transformation Roadmap for optimising Guarantee Letter processing to bring about operational efficiencies in Claims Handling for a major APAC Health insurer- Managed requirements leveraging Agile methodology for new Life Product roll-out and Financial Needs Analysis (FNA) / Leads Management System (LMS) in the Life Engage Digital Point-of-Sale solution for a major APAC insurer- Leading RFx responses, formulating GTM Strategy for digital services and capabilities, Insurance COTS Product Strategy- As Lead Functional BA, implemented automated Claims Fraud detection capability in Guidewire Claim Center module for a major European P&C insurer for Personal Auto LOB

Worked as Sr. Business Analyst in a Hong Kong MPF business merger program for a major Life Insurer

Worked as :- Business Architect and concocted a business services identification model (with enterprise IT strategy as the key input) for envisioning future state business services as part of SOA Consulting exercise for a major life insurer. Received Customer CIO appreciation for the outcomes delivered as part of the SOA modernisation roadmap and target operating model- Requirement Custodian for a large scale technology migration / legacy modernization project affecting the Distribution and Hong Kong MPF lines of business for a Hong Kong based Life Insurer- As Life Insurance distribution SME, developed functional architecture and business process flows for insurance advisory suite of applications in order to facilitate risk-based testing for a Canadian Insurer - As Onsite Project Lead and Service Delivery Manager, managed the Mainframe pool of applications for a HK-based insurer

Worked as :- Onsite Lead and Lead Analyst managing the distribution compensation suite of applications for a Hong Kong based insurer- Technical Lead in a database migration project impacting the individual insurance systems for a major Canadian insurer