Deb Doyle Email & Phone Number

National

Manage the support stream for major accounts nationwide. Key accountabilities include renewal of existing support contracts for hardware/software and introducing Oracle support to acquired companies. Responsible for resolving support issues, verifying support for net new purchases, consulting with customer regarding add-on services and advanced levels of consulting, education and services to better position offerings to customer requirements. Assisted sales team with in-formation integral to new software/hardware opportunities. Shared information across all pillars that resulted in understanding customer needs and responding to opportunities. Resolved escalations and provided opportunities to better serve customer through consulting, education and advanced support.• Consistently overachieved goal. 2015, 2016, 2017- 125% of goal and additional 33M in multi-year contracts• Designed and built application to assist peers in verifying yearly account assignments used nationwide• Excelled in multi-year contracts thus cementing footprint and opening new opportunities

Led matrix-organized project teams charged with executing diverse go-to-market strategies including sales enablement, partner enablement and training, customer engagement, customer experience design, and graphic arts training integration. Assist the Strategic Global Sales Team in the negotiation of services to accounts located throughout the globe.

Usa

Provided leadership and direction for sales teams charged with driving sales of hardware/software services, consulting solutions, and educational services within key accounts (both geographical and vertical territories). Team consistently over-achieved goals and recognized for Presidents Club. Responsible for negotiating complex service/support/education/consulting engagements. Awarded Service Sales Manager of the quarter on several occasions. Encouraged and grew relationships with VAR community. Recognized for 'mentorship'​ and 'availability' by the team in company-wide management evaluation.