Deb Dunham Email & Phone Number

Deb Dunham is a Environment Manager at Optum Health Services.

Listed skills include Test Planning, Customer Retention, Substitute Teacher, Customer Satisfaction, and 20 others.

• Environment Manager

  Optum Health_Aarp Contract

  Oct 1988 - Feb 2017 - Horsham, Pennsylvania

  I've worked under the AARP Health Care Options contact from October 1988 until February 27, 2017. During the past 28 years, I've worked in all departments, including payment processing, mail operations, customer service, claims, correspondence, Document Writer, Siebel System Troubleshooter, Help Desk Support, Quality Assurance Test Designer, Environment Resource Manager and Release Manager. In my various positions, I learned the ins and outs of the business and adapted quickly to each role. I am highly organized, detail oriented, independent, multitasker, and a team player. I've worked at home for the past four years. In my most recent positions of Quality Assurance Test Designer, Environment Resource Manager and Release Manager, my duties included but are not limited to:- Creating test plans- Designing and executing test cases- Production Acceptance Testing (PAT) - Creating Microsoft (MS) Project plans and Excel spreadsheets- Maintain process and procedures using MS Word and SharePoint- Constantly and effectively communicate (verbal and written) with all areas of the company ie, business, developers, support, test designers, call center, training, business analysts, project managers, directors, CEO, and external Partners- Work with Resources to schedule Builds and Deployments of software to Non-Production environments for functional and performance testing- Create Project Plans and manage project through the life cycle ie, development, non-production deployment, functional and performance testing, production deployment, and PAT- Use Serena for full software life cycle - Schedule MS Security and Operating System Patches for all non production servers (Windows and Red Hat Linux)- Schedule and manage progress of database refreshes (MS Project)- Negotiate and communicate system downtime, recycles, software delivery, patches, impacts, to all stakeholders- Liaison between the Information Technology support teams, Client Services, and various Partners

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  Fayette County Area Vocational-Technical School-Computer Programming Program

  3.8