Deb Ganguly Email and Phone Number

Records management of 30+clients all over U.P.

Operations and Business Development Job responsibilities: Responsible for increasing business and maintaining relations with clients while ensuring services to them.Handling and managing teams.Customer Service to 20+ clients,Data Management for all clients and maintaining confidentiality.Ensuring retrievals within TAT and handling escalations.Ensuring daily, weekly and monthly MIS’s and strive for improvement; Re-indexing project; Overview:

Operations & Finance Job responsibilities:Managing operations of 7 branches within territory while being based at Bareilly.Reporting to Zonal Manager - Operations.Responsible for Operations and Accounts related activities for territory.Driving persistency and retrievals for entire zone (70+ branches) successfully

Managing operations for Varanasi with regards to New Business logins to issuance, post issuance servicing, Administration and Distribution Operations.Monitoring audit compliances for 2 branches and 4 Spokes at Jaunpur, Mughalsarai, Ballia, Renukoot and Bhadohi. Conducting regular audits (physical & online).Responsible for maintaining cordial relationship with HNI clients, Premium advisors and Corporate Agents.Ensuring TAT adherence for all activitiesRecruitment and training management for entire team

US Consumer CareJob responsibilities:Assisting a team of 18 Executives and responsible for Team performance.Auditing calls and transactions and subsequently giving feedbacks to Agents for improvement.Responsible for Coaching/Training Executives as and when required towards improving and ensuring compliances.Close coordination with Team Manager to improve team’s performance..Coordinating with internal departments and service providers

Total Loss; Job responsibilities:Handling escalated and complaint calls and providing instant solutions to customers.Follow up with clients and other agencies till closure of claims.Dealing with external agencies, viz. Garages, Hire Car providers, etc.Co-coordinating with Engineers, Salvage Partners for progression of claims.Issuing final settlement cheques to Policy Holders or Finance companies.Identifying potential frauds and escalating for investigations

Responsible for Operations at the branch level.Looking after Credit appraisalResponsible for Collections (amounting to approx. 3.5 – 5 lacs per day)Appointing and managing Collection and Repossession Agencies.Monitoring Hire Purchase Terminations, Insurance, Bank Reconciliation, Handling of Post Delivery Documents.Customer servicing and complaint resolution, sending daily, weekly and monthly MIS’s.Handling approx 3000+ live contracts.ACHIEVEMENTSGot promoted as Customer Service Manager from Branch In charge within 10 months of joining at ICICI Prudential Life Insurance Co. Ltd. Successfully established 3 new branches (2 at Varanasi and 1 at Jaunpur).Successfully monitored and controlled discrepancy in Underwriting.Successfully analyzed, identified and coached sales team wherever required.Won several awards from Regional Manager, Associate Vice President, HR Head and Director of Company.Successfully drove cost optimizing at branches and was able to minimize cost up to 50% and brought branches among top 10 branches in cost optimisation.Part of 3 member team of 6 Sigma project towards streamlining and optimizing Policy Documents dispatch process while making it more robust and auto generated activity so as to lessen manual intervention.Provided process training to new joiners