Deborah BurnsIle Perrot, QC | dncka2016@gmail.com | 438-322-3476 SUMMARY• 3+ years of experience interviewing youth at risk and their families while assessing the intent of their actions, honesty and purpose• 15 years of experience resolving conflict and assisting others to effectively problem solve• 24 years of experience communicating effectively with adults from diverse cultural backgrounds• Ability to effectively collaborate within a team setting to achieve established goalsRELEVANT SKILLSTechnology• Able to create effective documents, spreadsheets and presentations utilizing Microsoft Word, Excel and PowerPoint. Communication• Supported socio-emotional development of youth through positively modeling healthy relationships and communication skills to enhance their confidence and self-esteem• Liaised between youth, family and probation officers to assess risks and determine strengths to aid families in identifying their capacities to support their youth upon release Customer Service• Provided exceptional guest service by supervising tours and resolving any issues that arose Interpersonal Skills• Maintained professionalism in stressful environment, encouraging colleagues to communicate clearly about issues they were having, allowing for increased positivity, motivation, and effectiveness on the job Organization• Scheduled/supervised 20+ children's program counselors to ensure provision of safe, entertaining environment• Ensured accuracy of records by documenting case notes, processing documents and detailing action plans Collaboration• Collaborated with community professionals, agency staff and family members to ensure the safety and wellbeing of children through establishing goals and developing comprehensive case plans WORK EXPERIENCEFamily Worker | Eckerd Youth Alternatives, Georgia, USA