Deb Retka Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Monticello, Minnesota, United States

■ Identify manual tasks eligible for process improvement by applying technology-driven solutions.■ Review vendor commitments and crossover services ultimately providing technical counsel to District Leadership.■ Validate and update existing Employee Handbook and Manual with current State Statues and District policy updates.■ Understand processes and applicable software to actively manage the staffing lifecycle from onboarding to retirement.

Plymouth, Mn

■ Accountable for creating, leading, and continually Inspiring teams with the goal of constantly improving processes and consistently looking toward new opportunities.■ Responsible for Analytics, Metrics, and Compliance reporting forecasting trends, anomalies, and identification of missing data.■ Maintained working knowledge of the multi-tabled database structures of many applications including Service Now and BMC.■ Addressed ad-hoc reporting needs utilizing Splunk, Tableau, and PowerBi.■ Oversaw all aspects of Windows server security and patch compliance consistently maintaining a 98% success rate.■ Drive process change to implement self-service capabilities and process automation.

Plymouth, Mn

■ Keen eye for process improvement; reallocated existing infrastructure and saved $240K in new expenditures.■ Initiated a cost saving review on behalf of a client, ultimately reduced their equipment usage by 43%.■ Implemented inventory system for one client that improved service levels by 20%. ■ Driving force in a year-long RFP process to win a contract with a $15M spend that saved the client $2M and reduced equipment needed from 10K+ devices by 90%. ■ Increased ROI in one account by decisively saving $405K in payroll when automation resulted in changing business needs on-site. ■ Talented at identifying business needs and innovating solutions, created a first of its kind, custom report to identify technology about to go off-line and preemptively solved equipment needs. ■ Key Leader in the challenging management of intermingled relationships of outsourced contracts worth Millions between Uni-Data, Xerox, Y Soft, Citibank, and HP. ■ Repeatedly identified customer need’s, sourced vendor/partner solutions, proposed and closed business up to $2M in contract revenue. ■ Experienced in surging performance of teams in a variety of capacities, including managing a 7x24x365 team for break-fix in 6 Data Centers serving 23K servers nationwide. ■ Took over management of a potential business impacting outage and brought it under control within 90 minutes; failure to solve would have resulted in impacting 25K system users. ■ Built a team from scratch to fulfill on a never before done implementation of 1700 devices across 300 locations for a Fortune 50 company.

Plymouth, Minnesota

■ Identified an underutilized employee’s potential and championed him for a new role; he rose to the occasion and mitigated the hiring of a $30K more expensive resource.■ Reputation for continually ensuring every party’s highest priority needs are served, resulting in a productive collaboration with team members, customers, vendors and key internal/external business partners.

Plymouth, Minnesota

■ Extensive practice serving as a liaison between IT and clients/business areas.

Plymouth, Minnesota

■ Effectively simplified complex problems to communicate technical information to non-technical users.