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Qualifications: Results-oriented managerial experience in increasingly responsible Information Technology positions. Experienced in a variety of industries including technology vendors, Fortune 500 businesses and one of the world's largest law firms specializing in representing Global 1000 companies. Significant experience re-engineering business processes and building strong cross-functional relationships. Adept at developing implementation plans for extremely complex projects and managing teams responsible for rolling-out and training of complex technical solutions.Specialties: Development and management of technology teams, including remote teams, Call Center Management, contract management, customer relations, customer satisfaction, disaster recovery planning, document management, email, desktop support management, microsoft mail, microsoft office, migration, negotiation, networking, packaging, personnel, process re-engineering, research, technical analysis, technical support, technical training, upgrades, voice communication
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Manager, Desktop SupportInterthinx, A Subsidiary Of First American Financial Corp. (Nyse:Faf) Aug 2010 - Jul 2014Manage the DesktopTeam/Help Desk that provide support to internal staff in multiple offices across the country. -
Assistant Director, I.S. Support ServicesBryan Cave Llp Feb 1997 - Dec 2009- Directed firm-wide Deskside Support, Applications Support, Help Desk and eMessaging. Managed fifty-one staff members, including a manager and two senior managers. - Integrated a mid-sized firm (350 people in 4 offices). Consolidated applications and technical support staff. Managed team responsible for negotiating merging application licenses and software contracts.- Performed CIO functions for three month interim period- Implemented a standardized and secured desktop- Initiated move from ad hoc desktop build process to standardized set of builds- Initiated a packaging and automated software deployment model that reduced time required to configure and install new machines.
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Information Services Senior ManagerBryan Cave Llp May 2004 - Dec 2005- Managed the roll-out, training and support of a $14 million effort to deploy Citrix thin client architecture. This enabled "go-anywhere, always-available" computing for office, home and mobile users and employed an extremely robust disaster avoidance architecture.- Managed a $4 million effort to upgrade 2000 PCs to Windows 2000 and Office XP.- Liaison between firm's Electronic Data Discovery (EDD) Team and I.S. Department. Collaborated on recommendations of policies affecting the discovery process.- Directed the processing of requests for electronic data received by the I.S. Department from the firm's General Counsel. - Co-managed team of 25 senior analysts and engineers responsible for local and wide area networking, data and voice communications, technology research, applications engineering, disaster recovery and security. - Directly managed a team of sixty-five support personnel.
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Client Technology/Litigation Support ManagerBryan Cave Llp Jan 2003 - May 2004- Assisted in selection and implementation of a firm-wide litigation support team. Implementation included standard docketing software, litigation support software and systems and the selection of vendors used for electronic data discovery and conversion work.
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Practice Technology ManagerBryan Cave Llp Dec 2001 - Dec 2003- Management sponsor of project to upgrade desktops - Assisted Marketing in Bryan Cave's internal "visual identity" campaign. Responsible for managing the updating and distribution of automated templates to conform to the new standards.
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Business Analyst/Anheuser BuschTechnology Source 1990 - 1997Permanently Assigned to Anheuser Busch - Legal Department- Responsible for strategic consulting and support in all areas of I.S.for the Legal Department.- Executed successful technical document migration, user training and support.- Assisted the Legal Department with technology needs as they grew from eighteen people to one hundred in one year.- Ordered and installed all desktop hardware and software and performed first level support and technical training.- Collaborated with the Office of the General Counsel in researching, selecting and implementing a technology-based matter and document management system.
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Systems Consultant/TrainerAlcon Systems, Inc Jan 1990 - Jan 1991- Installed and trained proprietary practice management systems in opthomologist's offices ranging in size from two to thirty-five people.
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Systems Consultant /Technical Education SpecialistWang Laboratories Jan 1980 - Jan 1990- Worked in both pre- and post-sale roles primarily with clients in the Professional Services Industry. Performed work flow and scope analysis to develop and manage implementation, training and support plans for customer installations and upgrades.
Deb Schmidt Skills
Frequently Asked Questions about Deb Schmidt
What is Deb Schmidt's role at the current company?
Deb Schmidt's current role is Experienced IT Manager specializing in Service Desk and Desktop Support.
What is Deb Schmidt's email address?
Deb Schmidt's email address is ds****@****inx.com
What is Deb Schmidt's direct phone number?
Deb Schmidt's direct phone number is +163667*****
What skills is Deb Schmidt known for?
Deb Schmidt has skills like Technical Training, Citrix, Customer Relations, Process Engineering, Microsoft Office, Customer Service, Management, System Administration, Outlook, Troubleshooting, Training, Leadership.
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Deb Schmidt
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Deb Schmidt
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Deb Schmidt
Minneapolis, Mn4msn.com, us.ing.com, voya.com, rgare.com2 +121230XXXXX
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