Deb Sears Email & Phone Number

Wood Dale, Il

o General office: filing, supporting the sales staff, creating reports, greeting/routing visitors, and answering phones/routing calls/taking messages. I also supervise 1 office clerk, monitor 2 shipping clerks with regards to inventory and am an admin assistant to both the owner of the company and the CFO.o HR: Calculating hourly time cards, calculating sales commissions, entering payroll into the PayCor software, setting up new employees, processing new employee contracts, entering/paying Federal/state taxes, generating the monthly Illinois wage report, and handling employee questions and issueso Accounts Receivable: Close work orders and create invoices, reconcile and apply payments, and respond to customer questions and issues. I have successfully reduced the open receivables from 68% past due to 18% past due since taking over these tasks. o Accounts Payable:Train and review the office clerk’s work inputting vendor invoices, reconciling credit card and bank statements, reconciling packing slips against invoices, and paying bills. Initiate inquiries on discrepancies and work with vendors to ensure accurate resolution. o DBA/EVO Software: I taught myself the DBA/EVO software, which I now support for the company and implement updates. Implemented balancing routines to ensure orders are opened/closed correctly and inventory is correctly entered and relieved.

Barrington, Il

o Accounts Receivable: Create estimates/invoices in Quickbooks, generate statements, Handle Collections, and processed cash, check and credit card payments for retail customerso Accounts Payable: Monitor checking and credit card balances, pay bills, set up vendors for auto-pay, download bank and credit card statements into Quickbooks and apply to correct accounts. o Payroll: Calculate commissions, chargebacks, and medical/dental deductions, set up new employees in payroll software (Paychex), enter and submit payrollo HR: Program technician cell phones; add vehicles and drivers to insurance and fleet program; process technician and manager contracts; run background checkso Project Management: - Conversion of payroll to Paychex service. - Conversion to electronic invoicing, tested upgrades and bug fixes, opened and tracked problem tickets, documented procedures and work arounds.

Schaumburg, Il

 Advisory Project manager (2008 – 2010)  Senior IT Specialist (2005-2008) System Access Technical Lead / Billing Ops Coordinator (2002-2005) Project Manager / Design Solution Architect (1995-2002) Lead Tech Customer Support (1990-1995)Duties included:o Trained/supervised first level employees on RACF security procedureso Team Lead and second level support for security, billing, update/install issues, and annual disaster recovery testo Developed and executed SOX (Sarbanes-Oxley) compliance testing for Global Billingo Maintained ITCS104 and audit readinesso Managed requests/resolutions for 36 Tax department and State audits o Analyzed/coordinated to resolution 94 high severity problem tickets. o Developed, implemented and administered 11 desk level procedureso Analyzed, designed, developed and implemented standardized security procedures for Global Billing and US Invoicing to pass a rigid corporate audito Developed and implemented quarterly/annual security revalidation processes o Coordinated the migration of the RACF security processes for Global Billing during the relocation to a new data centero Facilitated special project support for customer sat issues