3/1972 -- 3/2014 Equifax Workforce Solutions (formerly TALX U Express, formerly Jon-Jay Associates, Peabody, MA). Senior UI Claims Administrator: Responsible for all aspects of all unemployment claims filed against my assigned clients’ accounts. This includes processing the initial claim with details and documentation obtained from the employer; responding to the inquiries from the unemployment office prior to determination; analyzing and if necessary appealing the determinations to the commonwealth; setting up and participating in the ensuing hearings. During my employment there I also was privileged to manage the audit/tax department, verifying and predicting the UI tax rates while assisting in the UI budgets for accounts that are not on the tax-paying method for and auditing the monthly/quarterly statements of benefit charges. This department was also responsible for designing and issuing quarterly and annual reports of activity and successful outcomes of these processes. 1/1984 -- 4/2020 part-time H & R Block, Saugus, MA. Master Tax Advisor / Enrolled Agent: Processing all aspects of individual tax returns. This includes annual education and re-certification, passing required IRS exams, mentoring new employees.