Responsible for coordinating the daily operations of the Transitional Living Program houses; providing an environment of consistent structure, guidance and nurturance in the TLP homes; ensuring households are maintained and comfortable living environments for TLP youth and young adults; training and scheduling direct care staff and working with interdisciplinary team to meet the needs of the clients.

• Obtained, verified and calculated income and resources to determine client financial eligibility for social services programs. • Processed, monitored, reviewed and communicated case status and changes to clients, their families or authorized representatives. • Interviewed clients, their families or authorized representatives to gather information for use in determining benefit eligibility. • Conducted reviews to determine or verify new and continued program eligibility. •… Show more • Obtained, verified and calculated income and resources to determine client financial eligibility for social services programs. • Processed, monitored, reviewed and communicated case status and changes to clients, their families or authorized representatives. • Interviewed clients, their families or authorized representatives to gather information for use in determining benefit eligibility. • Conducted reviews to determine or verify new and continued program eligibility. • Explained program benefits, requirements, rights of appeal and fair hearings to clients, their families or authorized representative. Show less

• Maintained compliance with Licensed Home Health and Personal Assistance Services programs. • Supervised staff, including Coordinators and Clerks, with reference to assignment of visit schedules, completion of paperwork, recordkeeping, chart audits and Quality Assurance & Performance Improvement program compliance reviews. • Monitored service interruptions or delays in services, supplies or modifications to be sure program guidelines are followed. Reviews documentation for accuracy and… Show more • Maintained compliance with Licensed Home Health and Personal Assistance Services programs. • Supervised staff, including Coordinators and Clerks, with reference to assignment of visit schedules, completion of paperwork, recordkeeping, chart audits and Quality Assurance & Performance Improvement program compliance reviews. • Monitored service interruptions or delays in services, supplies or modifications to be sure program guidelines are followed. Reviews documentation for accuracy and compliance with program guidelines.• Implemented and maintained routine audit of files for all programs using official Department of Aging & Disability Services program audit forms. • Worked closely with and under the direction of the Program Administrator to investigate, delegate and follow up on all client complaints and assists the Administrator with the maintenance of the complaint log. Show less

• Helped residents successfully complete the day-to-day activities usually more difficult for those of advanced age and coordinated the move-in of new residents.• Arranged the necessary services for residents with particular physical or mental needs and followed up until the issue was resolved or improved.• Established a rapport with residents by mingling at hospitality committee and monthly resident meetings, meal times and other social events.• Collaborated with event marketing to… Show more • Helped residents successfully complete the day-to-day activities usually more difficult for those of advanced age and coordinated the move-in of new residents.• Arranged the necessary services for residents with particular physical or mental needs and followed up until the issue was resolved or improved.• Established a rapport with residents by mingling at hospitality committee and monthly resident meetings, meal times and other social events.• Collaborated with event marketing to apprise corporate marketing of residents whose life would make good human-interest stories.• Conducted Directors’ meetings in Executive Director’s absence• Worked extended hours based on the residents’ needs Show less

• Provided one-to-one counseling for victims of domestic violence.• Facilitated victims support groups and parenting classes.• Trained law enforcement personnel, social workers, schools, local organizations, county employees, physicians and others in handling domestic violence.• Served as agency liaison with other agencies.• Accompanied clients to court to help them obtain restraining orders.• Coordinated community outreach, training new staff and volunteers and represented… Show more • Provided one-to-one counseling for victims of domestic violence.• Facilitated victims support groups and parenting classes.• Trained law enforcement personnel, social workers, schools, local organizations, county employees, physicians and others in handling domestic violence.• Served as agency liaison with other agencies.• Accompanied clients to court to help them obtain restraining orders.• Coordinated community outreach, training new staff and volunteers and represented ADV at city council meetings and other county meetings.• Interviewed potential clients to determine the case plans necessary to meet their needs.• Referred clients to the appropriate resources including Department of Social Services, medical, law enforcement, court and other agencies.• Advocated with these agencies to ensure clients’ needs were understood.• Represented the Chief Executive Officer when she was unable to attend a meeting.• As a traveling advocate, provided services to clients receiving Cal-Works at the Moreno Valley and Perris D.P.S.S. offices. Show less