Deb Stringham Email & Phone Number

Bluemont, Va

Monitor, diagnose and resolve issues with hardware, software, networks, operating systems and desktop applications in a fast-paced, mission critical IT Service / Help Desk providing Tier 1 – 2 IT support to FEMA.

Monitor, diagnose and resolve issues with hardware, software, networks, operating systems and desktop applications in a fast-paced, mission critical IT Service / Help Desk providing Tier 1 – 2 IT support to over 3500 customers, 8000 systems and 150 VIPs across 4 locations in support of three United States Army Commands. Manned the Group Mailbox in 3 classifications. Responsible for submitting Purchase and Change requests in Remedy BMC.

Responsible for planning and implementing industry infrastructure standards for existing and future cable installation for three Army Commands. Duties included identifying, labeling, adding cable management re-routing and documenting fiber from the servers in five (5) Communications Closets to the desktop, and creating an MS Access database to store that information. Other duties include troubleshooting and resolving connectivity issues for existing work stations using Remedy, adding workstations to the Domain and Active Directory, and support organizational data migrations imaging PCs.

NMCC, Raven Rock Mountain Complex, MD(May 2008 – May 2010) ManTech T.I.S.C., North Carolina Operations. Supporting Infrastructure upgrades at the Alternate National Military Command Center (NMCC), installs and grounds equipment cabinets, patch panels, wire management devices and work area outlets. Builds cabling pathways and installs, terminates and tests multi-mode and single mode, multi-stranded fiber cables, as well as copper cabling for LAN and telephone applications. Very familiar with single-mode/multi-mode fiber connectors, as well as copper and coax connectors.

Responsible for the installation of infrastructure, cabling, power and grounding at secure and non-secure facilities. Installed cabling raceway and conduit for Unclassified, Secret, and Top Secret and SCI local area networks. Installed multi-mode and single mode, multi-stranded fiber cables. Installed copper, CAT 6 cabling for LAN and telephone applications. Mounted equipment cabinets and installed patch panels, switches, servers and wire management devices and Work Area Outlet boxes. Terminated single-mode/multi-mode fiber with MTRJ, SC, and ST connectors. Tested cable plant installation using Fluke brand cable analyzer.

Served as central point of contact for corporate and customer operations managers in the development of bid responses. Responsible for proposal production and business development. Planned, managed, coordinated, prepared and submitted corporate proposals for business opportunities in response to government solicitations. Organized technical, contract, and pricing personnel into teams and developed the timeline for proposal sections to be completed. Produced finalized proposals and tracked those that were submitted for consideration.

Pentagon Command and Communications Survivability (CCSP) Program (2003–2005)Conducted surveys and documented infrastructure, voice and network equipment installation. Coordinated project equipment installation with existing facilities tenants and customer. Under constantly changing requirements, performed quality control surveys prior to scheduled transition of equipment to the customer; ensured network documentation exceeded customer expectations.Navy/Marine Corps Intranet (NMCI) Program(2001-2003)Served as customer liaison between NMCI Information Strike Force (ISF) and local Navy Facilities concerning use of government facilities for NMCI use. Conducted site surveys and coordinated equipment installation schedules at eight naval bases in the Tidewater, Virginia area. Scope ranged from large server farms to individual equipment closets. Assisted in production of Naval Facilities document directing standardized installation requirements Navy wide.Supervised five (5) Sub-contractor teams installing COM closets, racks, power and environmental equipment and QA’d each installation according to the Statement of Work, PWC (Navy) specifications and BICSI standards. Verified hours worked and signed weekly time-sheets. Coordinated access and escorts where needed to include facilitating access for new technicians coming on site through complex security processes. Prepared weekly progress reports and represented Facilities for four bases on weekly program-wide conference calls.

Conducted site surveys nationwide at IRS Service Centers and Call Centers. Submitted recommendations for infrastructure and wiring requirements to upgrade the CTI network. Installed equipment cabinets, patch panels, wire management devices and LAN equipment prior to cut over. Prepared final as-built documentation upon completion of CTI network upgrade using the Visionael NRM program. Additional projects involved upgrading desktop operating systems throughout a large multi-site network to Windows 2000 using software migration tools.

Team Lead supervising four (4) Tech I technicians in the installation, termination and testing of multi-tube air blown fiber systems, fiber optic and copper (CAT5) cabling systems, CATV (half-inch coaxial) cabling systems, and electrical convenience outlets. Responsible for all COM closets, racks, equipment, copper outlets wiring, fiber (backbone and outlet) cable systems are installed in adherence to the Statement of Work, BICSI and TIA/EIA standards. Trained new technicians in copper and fiber optic termination and testing. Coordinated access, and escorts when needed. Responsible for preparing cable cut sheets, redlined drawings and daily progress reports.

Marketed homes in the local community by using a proven successful marketing plan. Create sales brochures for each listing to profitably market the home. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Negotiate the best possible contract for clients. Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing. Ensure that all terms of the contract are met prior to closing.

Successfully guided homebuyers and sellers through the sale and purchase of properties. Generated lists of properties that were compatible with buyers' needs and financial resources. Coordinated appointments to show homes to prospective buyers. Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process. Presented purchase offers to sellers for consideration. Negotiated contracts on behalf of clients. Coordinated property closings, overseeing signing of documents and disbursement of funds.

* HQ, USAREUR & 7th Army, Housing Division, Heidelberg, Germany* Air Mobility Command, Scott AFB, IllinoisResponsible for administrative support for military organizations listed. Responsible for classified document security, supply, travel, publications, and all facets of office management, including computer support.

Installed, operated, and performed unit level maintenance on cable and wire systems, to include Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment. Performed tests on cable communications systems to ensure circuit and system quality. Tested circuits/groups to detect and locate line faults. Operated and performed preventive maintenance checks and services on telephone line and other vehicles. Installed, operated, and performed PMCS on power generators.

Journalism

Journalism

High School Diploma, High School - General Studies

British System High School

High School

High School