• Provide administrative support as needed. Duties include general clerical, receptionist and project based work. Maintain log and distribute all new and incoming customer orders. Maintain log and create all shipping documents for every job leaving the building. Project a professional company image through in-person and phone interaction. Front desk responsibilities include answering the phone and directing calls. Greeting visitors and contacting the person visited.Data Processing / Shipping and Receiving • Open and date stamp all invoices. Input invoices in Visual System to schedule payment.• Proofread purchase orders copy date stamp and distribute.• Enter new orders into Visual manufacturing operating system.• Log all new orders onto Sales order Log spreadsheet.• Create Travelers as needed and log into spreadsheet.• Contact Logistics to schedule part pickup. • Enter all orders that are shipping into computer in Visual Manufacturing system.• Prepare al l paperwork for shipping parts overseas and statewide, copy and distribute.• Track all orders shipped onto Shipping log spreadsheet.• Create Efficiencies and print once a month. • Mail letters and prepare paperwork, make copies as needed by office staff as time permits.

• Responsible for posting all patient log CPT codes for over 26 full time clinicians’ of various disciplines visits to skilled nursing facilities, custodial care facilities and out patient facilities throughout Connecticut and Rhode Island. • Post all patient ICD9 codes for these same clinicians.• Post all clinician follow-ups to appear on new patient logs.• Generate and send new patient logs weekly to each clinician for each of there facilities.• Keep track of and send out new patient logs to these clinicians.• Generate new OTR request to send to clinicians to fill out for future therapy sessions.• Answer phone calls and special requests for each clinician as needed.

• Front desk responsibilities include large volume of patient and patient phone contact scheduling appointments, data entry and charge entry. • Balanced daily transactions and bank deposits. • Benefit verification of new patients. • Responsible for daily operations of insurance billing. • Submitted primary and secondary insurance claims for HMOs, PPOs, Medicare, and major private carriers. • Submission, follow-up and tracking of workers’ compensation claims; acquiring preauthorization for new patients and further treatment. • Submission and tracking of claims to auto insurance (Med-Pay carriers) and personal injury claims handled by attorneys with follow up on pending personal injury claims. • Organized all phases of third party billing with an emphasis on reimbursement. • Submitted and tracked insurance claims. • Performed collections on patient due accounts.• Performed follow-up on unpaid claims. • Updated Medi-Soft system with current insurance information• Printed out Insurance forms and mail to insurance companies for payment • Placed follow up phone calls to insurance companies • Billed patients • Created all new files for all patients in newly purchased Eclipse software program.• Billed off the old Medi-soft system to close it out.

• Stationery House acquired certain lines of business formerly owned by EGI. I provided consulting services to assist Stationery House in the transition of the business operation from EGI to Stationery House.

Product-line Coordinator 7/01 - 7/04 • Directed and Coordinated the introduction of new products, including pricing, catalog placement, promotion, and system entry including decision making regarding product deletions. • Worked directly with cross-functional teams – Purchasing, Sales, Training, and Customer Service, to further understand new product installations to enhance sales results. • Created, analyze & summarize sales reports. Rationalized new product pricing to ensure we are competitive and meet suitable corporate GPM goals. • Contributed to develop pagination, product placement for every catalog. Responsible for reviewing copy, layout, and proofs for each mailing piece. • Helped to develop the necessary materials for distribution to all sales supervisors on new products, product versions and essential advertising updates. • Played an active roll in the new product training for the Telephone Sales and Order Entry representatives. Instructor / Trainer 6/99 - 7/01 • Designed & Develop Lesson Plans • Worked closely with Human Resources to evaluate new employees’ capabilities for job placement. • Worked closely with new and existing employees in the sales and customer service departments to achieve the company’s goals & objectives. • Responsible for training additional product information for 22 different Brand catalogs which included approximately 300 – 500 products across a variety of product lines. • Responsible for training all order entry system upgrades. • Created, maintained and routinely updated Systems and Procedure Manuals for all Sales, Customer Service and Telemarketing employees.

Supervisor Telephone Sales 2/96 – 6/99 • Managed a daily Production Report for Sales Department which monitored productivity of 50-100 employees. • Answered questions from Telephone Representatives to assist them in handling the customers’ calls. • Responsible for managing difficult customer relationships and explained company policies and procedures professionally. • Designed and execute inter- departmental contests and promotions to motivate the sales department. Increased productivity and multiply sales.Telephone Sales Representative 7/92 - 2/96 • Received inbound telephone orders • Created a rapport with the customer & received "Sales Rep of the Month" and "Sales Rep of the Year" in 1993. This award is given in recognition of exceptional performance in increasing the average order size on all customer contacts. • Assisted Sales Reps to improve on their individual up sell /cross sell percentages. • Assisted in the training of seasonal new hires.