• Analyzing modules (Project, Finance, Sales & CRM, Purchase, Service, Inventory, Production & MRP, and Human resources) for the information and finalization of scope of Work.• Project review meetings with end-users.• Reports generation through PLD (Print Layout Design) reporting tool and SAP Crystal Reports.• Handling post go-live support to the users’ right from uploading of business data into SAP B1 to resolving day to day queries of the users.• Migrate Date in SAP Using DTW (Data Transfer Workbench) Software.• Defining and documenting requirements for software customizations and custom reports using Crystal Reports• Formulating and overseeing the implementation of policies and procedures.• Executing the processes for improving IT Services, entailing continual service improvement, service operations, service transition and service design & strategy.• Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure.

* Conducting software installation, configuration, and training according to a work plan and schedule* Documenting current-state business processes and designing future-state processes* Customizing forms and developing reports using Crystal Reports and VB.Net* Designing and conducting data migration from legacy systems into SAP Business One* Defining and documenting requirements for software customizations and custom reports* Developing software customizations using SAP’s software development kit and supported development platform* Providing ongoing customer maintenance and support* Training, coaching, and mentoring clients on the effective use of software* Assisting with development and maintenance of software implementation tools and methodology* Developing and maintaining expert knowledge of SAP Business One* Manage virtual and physical servers with Windows Server 2003 – 2012 R2 operating systems* Manage Active Directory, Microsoft Exchange, and server and workstation patching* Have familiarity with MS SQL server, windows clustering, domain controller setup, and group policy* Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.* Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices* Perform and test routine system backups and restores.

Ensure continuous improvement in the performance, quality and value of the services provided by the IT organizationFormulate and oversee the implementation of policies and procedures.Fulfill expected system availability and IT service levels. Providing installation, configuration, testing, and troubleshooting of PC hardware and PC software applications. Supporting Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment.Support Server environment (Windows 2008 Server, Windows 2012 Server) for file/folder/print activities.Supporting Local Area Networks, Wireless Networks, and TCP/IP protocols Proactively identify and resolve potential customer service problemsProvide Installation, high-level configuration, testing, and troubleshooting support of the network equipment (routers, switches, firewalls and wireless access points), telephony and video conferencing equipmentBe prepared for potential future IT technological developments.Conducting software installation, configuration, and training according to a work plan and schedule EffectivelyDocumenting current-state business processes and designing future-state processesDocumenting the implementation scope and designCustomizing forms and developing reports using Crystal ReportsDesigning and conducting data migration from legacy systems into SAP Business OneDefining and documenting requirements for software customizations and custom reportsDeveloping software customizations using SAP’s software development kit and supported development platformProviding ongoing users maintenance and supportTraining, coaching, and mentoring user on the effective use of SAP Business one softwareAssisting with development and maintenance of software implementation tools and methodologyDeveloping and maintaining expert knowledge of SAP Business OneProviding regular project status reports to management

• Providing IT Infrastructure Support and SAP Business One Support for Middle East, India and Russia region• Supporting SAP BW Project for SQL Coding in MSA Singapore and MSA Indonesia • Making sure that:o Day-to-day business affairs of the Cyber Security and Infrastructure Teams are adequately managed o Continuous enhancement in the performance, quality and value of the services provided by the IT organization • Responsible for fulfilling expected system availability and IT service levels• Managing documentation related to current-state business processes & designing future-state processes and implementation of scope & design • Accountable for customizing forms and developing reports using Crystal Reports • Looking after the designing & conducting data migration from legacy systems into SAP Business One • Handling the development of software customizations using SAP’s software development kit and supporting development platform • Providing training, coaching and mentoring user on the effective use of SAP B1 Software • Helping with development and maintenance of software implementation tools & methodology • Ensuring the development & maintenance of expert knowledge of SAP Business One • Rendering regular project status reports to management