Troubleshooting Hardware, network and internet related issue in office. New system installation.

Provide support for computer Hardware and Networking related issue at Allahabad Bank New system installation configuration of Lotus mail. Passbook Printer installation. Configured modem cum router in bank as well as sometimes in customer’s house for internet connection.

New laptop Desktop installation with required software like Office, Sap, Forti client VPN, SCCM client, Manage engine, Adobe Photoshop installation, Domain profile configuration, network printer configuration. User handling operation like outlook not working, system slowness issue, VPN not working, office related issue, windows related issue, network related issue, laptop related issue, Projector set up Outlook configuration With Microsoft exchange server, IMAP and POP3 VC (Video conference) setup through skype, WebEx. Remote Support to Rooming users.

New PC installation, user profile configuration with adding domain, Software installation, MacAfee Antivirus installation, troubleshooting antivirus update related issue, Network printer installation and basic pc,network trouble shooting. Troubleshooting intranet applications ( HRMIS, petty cash, EISC etc.)Remote support through tool (Landesk or remote desktop) to other kotak branch, Configuring Microsoft Outlook, Monitoring the IT helpdesk site(ehelpline) where users called log for IT related issue to assign the calls with my name and provide support by taking remote control their system. Sometime Arranging Wipro field engineer by sending mail for other kotak branch and guide them over the phone during their branch visit. Maintain the data of IT asset in Excel sheet.