Leading team of Data Engineers, Data Analysts and Dev Ops engineers who are responsible for developing data engineering/analytical solutions.

Oracle Fusion - Middleware Team and ETL team• Managing Middleware support team for an European client for MVNO Project and ETL First level support team• Follow-up incident tickets for root-cause and update client about the same.• Responsible KPI adherence for all issues in Middleware.• Supporting Mobile related issues and co-ordination with other teams, (Clarify, Billing)

MetaSolv Activation (ASAP) • Managing team &coordinating to resolve all type of severity tickets within SLA and remedy change requests.• Follow-up incident tickets for root-cause and update client in Ticket Management meeting.• Responsible for implementing version upgrades.• Coordinating with vendor (Oracle) to get fix for complicated issues, patches and full release etc.,• Analyzing KPI reports to review and ensure SLA (within limits) and utilizing resource efficiently.• Mentoring team and training new engineers in MSS.MetaSolv Solution (M5 &M6)Support: I was part of MetaSolv Support and have worked on issues concerning Access Service Request (ASR), Internal Service Request (ISR) and Product Service Request (PSR), Work management, Inventory Management, Infrastructure and Reporting. With response times as little as 15 minutes and “an-always available” high visibility system.Data Migration: I have played important roles in 2 merger projects to address company acquisitions, during which participated in Coding, review, testing and deployment phases.Data Conversion: I have been part of Conversion projects that involves M5-M6 and M6-M6 data conversion.Upgrade: Have been a core member of team during Metasolv Product upgrade. Performed all DB impact analysis, New functionality testing and giving Demo on the same to customer.Development: I have worked on Metasolv core code customization which is client specific in all 3 technologies involved(Java, Powerbuilder and Oracle SQL/PLSQL).

Metasolv M6 (Access Service and Provisioning)Application SupportMetaSolv is a leading OSS (Operations Support System) tool, being used by more than 88 giant Telecom companies including Windstream Communications which is one of the largest providers of telecommunications services in rural communities in the United States.Participated in Business meetings with client SME's and business users to gather the requirements for migration.Provided data and Code(SQL) fixes for any change requests in MetaSolv.Provided extended support to Oracle for fixes on critical defects in MetaSolvPerformed Application server and ECLARES application monitoring.Was a part of testing and implementation during phase 3 and phase 4 of DRS migration.Created Scripts to fix the code to prevent any further issues.Generated System test cases and also executed the same.Generated scrubs to resolve the issues on the existing data.