Banking Operations Support (Client: Texas Capital Bank)-------------------------------------------------------------- • Established a new vertical in Operations Management, overseeing daily operations for a bank with 40 critical applications • Conducted meetings with stakeholders to gather needs, ensuring alignment with operational goals and client expectations • Prioritized requirements based on business impact and urgency to focus on high-priority tasks • Built and led a collaborative team of technical support engineers to enhance service delivery • Engaged shift leads to ensure adequate coverage and prompt resolution of operational issues • Analyzed ServiceNow data to establish KPIs for performance tracking and continuous improvement • Implemented initiatives to enhance operational efficiency and reduce response times for support requests • Developed a robust framework to ensure timely resolution of issues, minimizing disruption to banking operations • Created and monitored SLAs to ensure service delivery aligns with business requirements and fosters accountability • Developed comprehensive reports and dashboards to analyze operational performance for informed decision-making

AutoMagic - Product Development and Implementation-------------------------------------------------------------- • Implemented Agile practices, utilizing SCRUM and Kanban to streamline software development phases • Led multiple SCRUM teams, consistently achieving project milestones and deliverables • Facilitated regular review meetings to track project progress and ensure timely completion • Collaborated with clients, technical teams, and senior management to align on strategic goals • Guided Product Managers and Scrum Masters to maintain consistent adherence to the 'Definition of Done' • Enhanced delivery performance by scrutinizing DevOps, architecture, and DBA activities • Addressed complex challenges in code builds and product releases to minimize disruption • Identified and mitigated risks to ensure project delivery on time and within budget • Built strong client relationships, resulting in repeat business and positive feedback • Developed metrics and reports to provide insights for senior management decision-making

Ecommerce Web Applica􀆟on Development & Enhancements (client: Dunelm Furnishing, UK)------------------------------------------------------------------------------------------------------ • Led an 18-month eCommerce enhancement project for a top furnishing retailer, delivering on time and exceeding expectations • Follwed KanBan as agile methodology to streamline workflows, integrating multiple features and resolving defects efficiently • Developed strong stakeholder relationships with regular updates, ensuring alignment and quick resolution of adjustments • Managed a cross-functional team, boosting collaboration and reducing development time by 30% • Promoted a client-centric approach, iterating features based on feedback, leading to a 25% increase in user satisfaction • Established best practices in project management, enhancing risk management and delivery processes

Procurement Hub (client: IBM Global) Phase 1: Soft Segmentation and Development (for, KYNDRYL)------------------------------------------------------------------------------------------------------------- • Led the soft segmentation of legacy applications, ensuring tailored functionality based on user organization for enhanced usability • Collaborated with stakeholders to define requirements, aligning project goals with organizational needs for seamless integration • Managed a cross-functional team to develop a new version of the application, fostering innovation and collaboration throughout the process • Implemented rigorous testing protocols to ensure a smooth transition, reducing user disruptions during the rolloutProcurement Hub (client: IBM Global) Phase 2: Modernization and Cloud Migration----------------------------------------------------------------------------------------------- • Modernized applications with React JS and microservices, boosting performance and user experience • Managed cloud migration, enhancing scalability and reliability while reducing risks • Promoted DevOps practices using Jenkins and GitHub for efficient continuous integration and deployment • Cultivated an agile development culture, encouraging iterative feedback to improve project outcomes • Ensured compliance with security and data governance standards to protect sensitive information • Extended focus on applications performance metrics and made continuous improvements to optimize applications

Ecommerce Applica􀆟on Support Management (Arcadia Fashion Brands, UK)------------------------------------------------------------------------------------ • Led production support for a high-traffic eCommerce application, ensuring seamless shopping for European customers during Business as Usual operations • Managed a team resolving hundreds of live issues daily, prioritizing quick resolutions to boost customer satisfaction • Oversaw server and database management, coordinating maintenance and deployments to minimize downtime and ensure robust disaster recovery • Implemented monitoring solutions for application health checks and performance dashboards, proactively addressing issues • Conducted regular server housekeeping, optimizing performance and resource utilization • Ensured strict SLA compliance, driving initiatives to meet and exceed service level expectations • Developed incident management processes for swift response and resolution of critical issues • Fostered a collaborative team culture, enhancing efficiency and problem-solving capabilities • Coordinated cross-functional communication with development and operations for smooth incident resolution • Championed a 24x7 availability model, implementing best practices to ensure uninterrupted service and effective disaster recovery

Ecommerce Web Application Development (client: Petco, Pet Lovers)------------------------------------------------------------------------------ • Led the development of an eCommerce platform for pet lovers, ensuring timely delivery and high quality throughout the project. • Facilitated all Scrum ceremonies, including stand-ups, sprint planning, and retrospectives, boosting team collaboration and productivity. • Collaborated with the Product Manager and stakeholders, ensuring transparent communication and alignment with project goals. • Implemented agile best practices, enhancing team adoption and improving workflow efficiency, leading to a 20% increase in sprint completion rates. • Monitored project progress and metrics, swiftly identifying and addressing impediments to keep the project on track. • Mentored team members on agile principles, fostering a culture of continuous improvement and accountability. • Championed tools for backlog management and sprint tracking, enhancing visibility and supporting informed decision-making.

Supply Connect Ordering (client: McKesson Corp)---------------------------------------------------------• Led a 24/7 application support team for a pharmaceutical supply web application, ensuring seamless order processing and supplier management• Managed server operations and job monitoring, maintaining optimal application performance and minimizing downtime• Coordinated deployments and change maintenance, facilitating smooth updates while minimizing disruptions to users• Oversaw incident resolution, implementing processes that improved response times and enhanced customer satisfaction• Developed and maintained reporting capabilities, providing stakeholders with valuable insights into sales and supplier availability• Conducted regular application health checks, proactively identifying and addressing issues to ensure system reliability• Fostered a collaborative team environment, promoting knowledge sharing and continuous improvement in support practices

Supply Connect Ordering (client: McKesson Corp)--------------------------------------------------• Drove team's execution of development throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency• Closely collaborated with developers to identify and quickly address problems• Adjusted project plans to account for dynamic targets and development specifications• Defined responsibilities and roles of team members• Performed requirement analysis and transformed the document into actual working software• Provided team with coaching and direction • Evaluated change requests in response to out-of-scope work activities• Mentored and trained junior engineers in priorities the tasks load balance the day to day work • Developed proper implementation steps for the deployment team to for an error free deployment• Successfully resolved aged development tickets

KB - DIAS (client: Dassault Aviation)------------------------------------------• Developed a secure document archiving system for airplane designs and research articles, utilizing Core Java to ensure robust functionality• Implemented multi-threading to enhance document retrieval speed, significantly improving user experience and system efficiency• Designed and built a client-server architecture, ensuring seamless communication and data management between clients and the server• Integrated advanced security measures to protect sensitive documents, ensuring compliance with industry standards and regulations• Collaborated with cross-functional teams to gather requirements and deliver solutions that met client specifications and project timelines

Global Safety Case Report System - GSCRS (Johnson & Johnson)-------------------------------------------------------------------------• Developed a robust web application for Pharmacovigilance using Java, implementing both front-end and back-end components for seamless user interaction and data processing• Utilized Java frameworks such as Spring and Hibernate to build scalable back-end services, ensuring efficient data handling and business logic execution• Designed intuitive user interfaces with Java-based technologies, enhancing user experience and facilitating easy navigation through complex datasets• Implemented data exchange mechanisms through traditional web services (SOAP), enabling integration with external systems and enhancing application functionality• Conducted database design and coding using SQL and JDBC, optimizing queries to improve data retrieval speed and ensure data integrity• Collaborated with cross-functional teams to gather requirements, ensuring the application met regulatory standards in the Pharmacovigilance domain• Performed thorough testing and debugging of both front-end and back-end components, ensuring high quality and reliability in the final product