Debadreeta Sengupta Email & Phone Number

Cambridge, Ontario, Canada

In my role as Customer Service Manager, I lead a team to ensure optimal customer service standards are consistently met. I oversee daily operations, addressing customer inquiries, complaints, and service requests to maintain a high level of satisfaction. I focus on team performance management, providing training, coaching, and feedback to enhance service delivery and drive continuous improvement. I collaborate with cross-functional departments to align strategies that boost customer experience and operational efficiency. Additionally, I monitor key performance metrics, streamline processes, and implement innovative solutions to enhance customer engagement and ensure business growth.

Ensured customer satisfaction by managing inquiries, complaints, orders, and returns. Promoted Mastercard products, consistently achieving sales targets and driving business growth. By identifying and pursuing new business opportunities through networking and presentations, I expanded our client base. I resolved product issues, provided tailored recommendations, and maintained strong client relationships. I successfully negotiated contracts, securing beneficial agreements and fostering long-term partnerships. Collaborating with internal teams, I aligned strategies to enhance customer experience. I conducted market research and prepared detailed sales reports to identify improvement areas. Additionally, I participated in training programs to enhance my product knowledge and sales skills.

Efficiently managed online orders, ensuring timely delivery and accurate inventory levels. Provided exceptional customer support through email, chat, and phone, resolving inquiries and issues. Utilized e-commerce platforms for order processing and customer interactions. Adapted to fast-paced environments, meeting service level agreements. Collaborated with colleagues to ensure seamless order fulfilment and a unified customer experience.

I spearheaded business growth by conducting thorough market research, lead generation, and executing strategic sales strategies. I managed proposal preparation, coordinated internal project execution, and ensured efficient sales pipeline management. Additionally, I represented the company at events for brand promotion, gathering customer feedback to contribute to strategic planning and goal setting, driving business growth and development.

I managed program and staff operations, overseeing planning, implementation, and evaluation of center programs, as well as supporting staff and volunteers. I engaged with the community, managed resources, and ensured health & safety compliance. Additionally, I conducted reporting, monitoring, and evaluation of program outcomes, while also promoting programs and providing direct client support. I contributed to strategic planning to advance the centre’s mission and goals.

I handled full-stack development, focusing on user-friendly interface design and seamless functionality. I utilized HTML, CSS, and Bootstrap for front-end development, PHP, and SQL for back-end integration, and ensured optimal performance through code maintenance. Collaborating with senior developers, I ensured timely project delivery, conducted thorough testing for quality assurance, and created detailed technical documentation for smooth project handover.

I managed end-to-end data processing and analysis using Hadoop tools like HDFS, MapReduce, and Hive. This involved overseeing data ingestion, transformation & structuring with Sqoop, Flume, Pig & Hive. I ensured data quality through validation and optimization, improving Hadoop job performance. Collaborating with colleagues, I supported projects, stayed updated on Hadoop technologies & maintained technical documentation.

Post Graduate Diploma, Predictive Analysis

Post Graduate Diploma, Business Analytics

Bachelor Of Technology - Btech, Computer Science

Education record

Education record