Debajit Lahiri Email and Phone Number
Debajit Lahiri work email
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Debajit Lahiri personal email
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Data-driven product leader crafting customer-centric solutions with 20+ years of experience.I've spent two decades growing and scaling SaaS businesses, championing customer voices, and leveraging data to drive growth. This passion led me to pursue my own venture: a technology product designed to empower customers and stakeholders with data-driven, customer-centric solutions.Previously, I led high-performing teams of data scientists, product managers, and engineers at industry giants like AWS, Adobe, and Dell. My leadership focus: translating customer needs and strategic goals into actionable roadmaps and delivering impactful technology solutions. These solutions fueled customer experiences, product engagement, and ultimately, business growth.My expertise lies in:Business Intelligence & Analytics: Building robust frameworks and driving insights from data.Data Science & AI/ML: Applying advanced techniques to solve complex problems and automate processes.Big Data: Taming massive data sets to unlock hidden value.Team Leadership: Fostering collaborative, high-performing teams that innovate and deliver.My mission is simple: listen to customers, empower my team, and solve problems that matter. I thrive on the challenge of turning complex data into actionable solutions that drive business impact and customer satisfaction.Ready to connect with like-minded individuals and build impactful products together? Let's chat!Bonus for your recruiting friend: I have a Green Card, so I'm ready to hit the ground running without sponsorship!
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Founder And Managing PartnerZoiver.TechCalifornia, United States
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Head Of Product, Solutions VocAmazon Web Services (Aws) Sep 2022 - Oct 2023Seattle, Wa, Us* Defined the Customer Experience Framework to help drive customer advocacy across multiple business functions (Sales, CSM, Support, Engineering & Partners)* Built mechanism for Voice of Customer (VoC) program, identifying key customer pain points and translating them into actionable product roadmap decisions.* Liaise with customer-facing teams to collect feedback throughout various touchpoints in the customer journey and derive actionable insights for the teams to drive customer experience.* Designed KPI's to track the efficacy of solution offerings across the in-house and partner ecosystem. -
Sr. Product Manager, Business Intelligence & GrowthAdobe Jan 2018 - Oct 2022San Jose, Ca, Us- Championed data-driven decision-making, empowering a team of 20 professionals to implement new data pipelines that increased customer engagement, reduced operational costs, and streamlined reporting processes.- Engage with senior leadership to advocate an Artificial Intelligence (AI) first culture, driving key data initiatives and strategies across the broader organization.- Improved sales qualified lead funnel and customer support interaction by implementing bots on customer facing surfaces.- Delivered ML based smart routing solution to help match customer issue with the best agent.- Designed and delivered models to create customer persona based personalized experience paths. -
Product Manger, Business Intelligence & GrowthAdobe Mar 2014 - Dec 2017San Jose, Ca, Us- Lead the migration to new CRM designing workflow and data elements to gain efficiency and faster customer issue resolution.- Lead the migration from legacy contact channel to modern omnichannel experiences, this improved capacity to handle more customers and improve experience.- Led A/B test strategy for new product release, increasing customer engagement and reducing bounce rate.- Designed Omnichannel strategy for global operations team by optimizing customer path to support (IVR consolidation, channel optimization, etc), reduced transfer rate and abandon rate.
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Sr Manager Analytics & InsightsAdobe Mar 2011 - Feb 2014San Jose, Ca, Us- Designed and implemented data governance framework, resulting in over 90% data accuracy and increased trust in data-driven decision-making.- Improved data processing efficiency by optimizing data pipeline from batch to near real time- Created the self-service analytics later to help drive data democracy among business users.- Transformed business operations layer by curating contextual data from multiple sources and delivering actionable insights to drive key decisions.
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Manager Of Business IntelligenceAdobe Jun 2009 - Feb 2011San Jose, Ca, UsI- ncreased customer retention by 30% through development of a propensity model to identify at-risk customers and provide targeted offers.- Owned the business KPI and analytics assets across the business. Responsible for maintaining the single source of truth.- Conducted onboarding analytics sessions for new leaders, introducing them to available data and how to use it. Fostered a culture of data-driven decision-making, leading to a significant increase in data usage across all levels of the organization.
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Sr. Business AnalystDell International Services Jan 2009 - May 2009Round Rock, Texas, Us -
Business Analyst: Global Application PackagingDell International Services Oct 2007 - Dec 2008Round Rock, Texas, Us
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Sr. Reporting Analyst: Emea Tech SupportDell International Services Oct 2006 - Sep 2007Round Rock, Texas, Us
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Data Analyst: Emea Tech SupportDell International Services, Bangalore May 2003 - Jun 2006Round Rock, Texas, Us
Debajit Lahiri Skills
Debajit Lahiri Education Details
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Indian Institute Of Management, LucknowGeneral -
Indira Gandhi National Open UniversityComputer Science
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Kendriya Vidyalaya
Frequently Asked Questions about Debajit Lahiri
What company does Debajit Lahiri work for?
Debajit Lahiri works for Zoiver.tech
What is Debajit Lahiri's role at the current company?
Debajit Lahiri's current role is Founder and Managing Partner.
What is Debajit Lahiri's email address?
Debajit Lahiri's email address is la****@****ail.com
What schools did Debajit Lahiri attend?
Debajit Lahiri attended Indian Institute Of Management, Lucknow, Indira Gandhi National Open University, Kendriya Vidyalaya.
What skills is Debajit Lahiri known for?
Debajit Lahiri has skills like Vendor Management, Pre Sales, Business Analysis, Management, Team Management, Enterprise Software, Service Delivery, Software Project Management, Requirements Analysis, Crm, Outsourcing, Program Management.
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