Consultant
CurrentProject 1: Product Management for an eCommerce company
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Debajyoti Panda is listed as Consultant at Freelance, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Debajyoti Panda.
Debajyoti Panda previously worked as Associate Business Manager at Simplilearn and Interactive Social Media Advisor at 24/7 Customer. Debajyoti Panda holds Executive Master Of Business Administration (Emba), Customer Relationship Management & Entrepreneurship from National Institute Of Business Management, Chennai.
A Professional with 12+ years of accomplished career track throughout the Industry in the fields of Customer Relationship Management, Quality Management, Online Marketing, Business Development, Service Delivery, Product Management etcAn out-of-the-box thinker with proven track record of establishing processes, go-to-market plans, streamlining workflow and creating team work environment to enhance productivity intelligently Demonstrated experience in the practical implementation of projects involving process improvement, new product launch, service delivery and escalation management.Excellent interpersonal skills with problem solving, logical thinking and analytical abilities.Interested in: Middle or Senior level assignment in Process, Product or Operations Management with a leading organization of high repute.
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Bangalore
Project 1: Product Management for an eCommerce company
Bangalore
Streamlining the Customer Support process by introducing new tools and techniques.Providing best customer service experience and first contact resolution via Chat, Phone & Email platform.Introducing 24x7support as a unique feature for training industry which resulted in increased sales numbers.Coordinating with Development team and Online Marketing team to add new products to the online training catalog, manage website content and marketing strategies.Introducing Quality Management (Audit) team to monitor sales process, customer feedbacks and customer satisfaction. Budgeting and finalizing the Revenue plan for “Online Sales & Support” business unit.Promoting online training courses on various online learning platforms (for example; Udemy) and create awareness for online training through different marketing channels (LinkedIn, Google+, Blogs, Forums etc.).Initiating, planning and executing online marketing strategies.
Bengaluru Area, India
Providing Chat & Email support for online shopping company Sears (US) to achieve sales targets and provide support with the online ordering system. Providing support to team members as a Subject Matter Expert (SME).
Bhubaneshwar Area, India
My responsibilities were to provide the necessary solution to the Clients and to deal with the Technical issues in Computer Networks, Router and VoIP Gateway.Providing necessary solution to Clients viz. AT&T (Tech Support Process), Spherion Partners (QC Process), Fusion BPO (Sales Process).Providing training to Call Centre Executives & Quality Analysts on the Sales/Technical Process and familiarize them with the Contact Center/QA software.
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Debajyoti Panda works for Freelance.
Debajyoti Panda is listed as Consultant at Freelance.
Debajyoti Panda is based in Bengaluru, Karnataka, India while working with Freelance.
Debajyoti Panda has worked for Freelance, Simplilearn, 24/7 Customer, and Kptech International.
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Debajyoti Panda holds Executive Master Of Business Administration (Emba), Customer Relationship Management & Entrepreneurship from National Institute Of Business Management, Chennai.
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