Debbie Anderson Email & Phone Number

Lead Volunteer Resources across five Hospital Sites, accountable for 1150 Volunteers, staff and students in 40+ programs focused on patient care, fundraising, customer service, leadership and administration. Responsible for strategic planning; program development, implementation and evaluation; recruitment; screening and selection processes; development and delivery of orientation and training; staffing; supervision; motivation; recognition; discipline; developing policy and procedure, risk management, succession planning, leadership development and community partnerships with education, business, government and voluntary sector organizations. Design department communications and publications.Our partnerships with Educational are an important part of our success. Over the past year:*Collaboration with Brock Medical Sciences Students on an I-Equip project to design, test and implement an evidence-based electronic training for Emergency Department volunteers on best-practice customer service and situational de-escalation strategies. *A unique semester-long experiential learning project with a class of Goodman Business students employing their learning to solve complex organizational issues*Support a grad student writing a thesis exploring health benefits/outcomes of elderly volunteering* Continued growth of The Brock Team - a successful partnership between MedPlus and NHS that now includes 30+ students participating in a yearlong Emergency Department volunteer experience and mentoring 4 senior students engaged as Leaders.NHS Volunteer Resources was awarded DSBN Community Partner Award for Co-op in 2014Designed successful new volunteer engagement model based on best-practice to drive organizational priorities and maximize involvement of high skilled volunteers. NHS Volunteers contribute more than 100,000 hours of service annually, boast the longest retention rate across Ontario hospitals and maintain satisfaction scores in the 90th percentile!

Niagara-On-The-Lake, Welland & Niagara Falls

Teaching, program planning, curriculum development, best practiceVolunteer Management Post Diploma Program and other courses/workshops for adult learners on Leadership, Organizational Development, Human Resources and Fundraising with the Center for Community Leadership and Continuing Education Departments. * Student surveys demonstrated consistent high rates of satisfaction. * Successfully piloted an innovative hybrid course with online and classroom learning.* Received Instructor of the Year Award from Niagara College Center for Community Leadership and the Peter F. Drucker Canadian Leadership Innovation Award in 2006

Center For Community Leadership

Customized education and facilitation to build capacity in community organizations through visioning, strategic planning, stakeholder engagement, change, program development, policy/procedure, project management, needs assessment, evaluation, performance development, succession planning and leadership

Employed a community development approach to build and lead a team of 120 volunteers to meet organizational needs including board, fundraising, administration, outreach and client support programs. Primary responsibilities: assessment and planning, position design, recruitment, screening, orientation and training, teambuilding, coaching, supervision, conflict resolution, evaluation, policy, overseeing disciplinary procedures and recognition. Developed partnerships with community organizations and educational institutions. Event management, community awareness, public speaking.

Bachelor Of Education (B.Ed.), Adult Education

Certificate, Adult Education, Deans Honour Roll

Successfully completed five full-credit courses delivered in traditional classroom and online learning environments which fostered.

Volunteer Management Post-Diploma, Volunteer Management

Recreation And Leadership

Community Development, Volunteer Management, Non-Profit Management, Program Planning, and Therapeutic Recreation.

Education record