Debanjan Chatterjee Email & Phone Number

India

- Field IT and Operations lead for APAC region, part of India Leadership Team.- Responsibilities include vendor payments, data analytics, procurement, hiring, policy creation, and migrating business operations to India, emphasizing local infrastructure development.- Teams Management: Training, Skill, Career growth, Performance Management, Reporting, Induction, Onboarding, Career Mapping. - Process Gap identification, fixing and governance by Data Analytics using PowerBi.

India

Got Promoted to next Level with Horizontal Growth and more responsibilities added. Looked into IT operations of a new site in Gurgaon

Pune, Maharashtra, India

Looking at Stabilizing Operations, creating/editing Process-es and managing new/existing projects for the India Site

Pune, Maharashtra, India

❖ Current Projects: ➢ Program Management on developing one customer-facing portal for TMF Clients receiving various services from TMF like HRP, payroll, A&T, fund services, etc. by liaising with different market leaders internally and working with Vendors on product development. Using latest technologies like blockchain, DTS (data transformation service), AWS, Azure to AWS connectivity, POC's of various products➢ Designed and implemented complete Project Web app solution along with PowerBi for Project, Portfolio, PMO and stakeholder reporting, demand management, approval workflows using Power Apps. Implemented custom lists on SharePoint as per designed requirements for portfolio reporting & tracking❖ Past Projects: All Projects are handled starting from Business case preparation to technical design solution, planning, execution, governance, reporting and closure➢ Win-10 Migration: Migrated more than 70,000+ Win7 Endpoints OS to Win10 for APAC region. Starting from legacy application testing on Win-10, CMDB analysis with Employee & Asset mapping. Local File server and DC file server user data migration to One-Drive for Business for each employee. ➢ MS-Teams Deployment: Migrated APAC employees from Skype for Business to MS-Teams for APAC region. ➢ Payroll & Accounting SAAS Application Implementation: Apart from usual project management activities also looked into vendor management, SSO implementation➢ Acquisition, Merger & Office Move: The largest merger of the year (2020) where we incorporated more than 70+ applications, systems of various sizes and processes into TMF estate, license renewals of existing apps, etc. Visited Beijing to give onsite support to project stakeholders and team members during the execution of the critical activity.➢ Global Entity Management: Implemented on Azure for Server-client layer 3 models (App+DB+Client) and architected the solution to be used as 1 global GEM Instance accessible from anywhere in the world without any latency

Hyderabad Area, India

❖ DCCS-Data Center Cloud & Services-Aug'16 to Jan'18➢ Spearheaded various types of projects like Storage Migration, OS Deployments, and Data Center Architecture Redesign➢ Worked on SIPs like operational process improvements, SLA & OLA improvements, and change management process redesign.➢ Generated reports on entire GIS Microsoft metrics for the senior management in terms of COD, headcount, high band ICs, ticket volume count tracking, reduction in project planning time by 50%, etc.➢ Developed employee career growth plans, monitored it until quarterly appraisal, and revised it as required➢ Redressed employee grievances and guided & motivated them to achieve company & individual goals➢ Reviewed & modified MSA & SOW, and liaised with Legal/Architect/Operations Manager for data validation➢ Successfully accomplished Change Failure Reduction Lean project and saved 55K $ per month on penalty for the account➢ Delivered 1 Six Sigma Project to lower MTTA and MTTR threshold numbers for better delivery➢ Delivered right bulge mix with good processes and achieved higher margin in the project➢ Managed team of more than 50+ people in my projects❖ Microsoft, Hyderabad-Jan'14 to Aug'16➢ Served as an Offshore Client Delivery Head and planned to improve service, leading to optimized effort & COD (Commercial Operation Date)➢ One Point of Contact for Microsoft Client for the following technologies: Microsoft Intune, SCCM, Patching, Outlook, One Drive, SQL➢ Filing Appraisal, Career Development Plan for all leads and Reportee’s➢ Efficiently delivered Agile Patching tool to the customer to achieve zero downtime during patching activities; successfully ➢ achieved high PSAT & CSAT for 2 consecutive years➢ Managed team of more than 80+ people in my project and more than 120+in other projects under Microsoft Account

Pune Area, India

➢ Imparted trainings to various support team members on Hyper-V Integration with OS & VSS➢ Administered servers located at different regions through ILO remote server management tool➢ Managed requests, incidents, and change/task management by using Salesforce tool, and closed the calls adhering to the defined SLA➢ Generated monthly work status report and updated technology specific documents➢ Handled NetBackup technology using VMware ESX/ESXI, V Sphere, V Client, Hyper-V, and RCA➢ Installed, configured, and managed virtual infrastructure and vCenter & ESX servers➢ Migrated Virtual-to-Virtual (V2V) & Virtual-to-Physical (V2P) Windows servers using converters❖ Achievements:➢ Received VSS Expert award from the Onshore Lead➢ Contributed in up-scaling various teams on OS, VSS, & Hyper-V technology

Pune Area, India

➢ Trained technical staff on Hyper-V, Clusters, operating system boot process, Performance Management, WUSA, patching, storage, AD, & networking➢ Updated Engineers on the floor on different upcoming topics & new technologies➢ Conducted performance analysis of the employees, and based on that, imparted necessary training➢ Prepared project SOPs for different processes in the engagement and established the same➢ Carried out caseload & CSAT analysis of the team, and took necessary steps to improve the same➢ Grown from TSE to Trainer to Escalation Engineer and to Floor Leader

Handling calls from customer all over the globe related to Windows XP

B.Com, Commerce, First Class

Activities and Societies: Debates, Discussions, Cricket, Volleyball, Table Tennis, etcStudied B.COM with Accounts and Marketing.

Isc, Class Xii, Business/Commerce, General, Distinction

Icse, Class X, Distinction

Activities and Societies: 1. taking active participation for social causes like : tree plantation, helping the poor by donating clothes.