As a Key Account Manager, I managed various brands and individuals' social media accounts (YouTube, Instagram, and LinkedIn). This role allowed me to utilize my social media management skills to help clients grow their online presence and connect with their audience effectively.My responsibilities included :- Overseeing and maintaining clients' social media channels.- Brainstorming and creating engaging content.- Writing compelling copy for posts.- Ensure timely and consistent updates.- Increase overall engagement rates across all platforms.

I'm passionate about bringing travel to life through engaging short-form videos!. I create captivating reels and shorts on Instagram & Youtube Platform that showcases the beauty and wonder of the world. From the tranquil beauty of nature's hidden corners to the bustling streets of vibrant cultures.My goal?Spark your wanderlust with engaging, short videos! Let's connect and chat about travel content that inspires you to explore the world.

Moved to the new project -Global Safety Support within Bytedance. focusing on enhancing the safety and satisfaction of high-profile and general creator accounts for TikTok, primarily across the APAC and ROW regions. In 2023 I was promoted to Senior Operations Specialist, My responsibilities include:- Providing dedicated support and problem-solving solutions for issues affecting high-profile creators, ensuring they can leverage TikTok's platform effectively and securely.-Engaging in cross-team collaboration that enhances our ability to respond swiftly and effectively to emerging challenges, ensuring a cohesive approach to global safety standards.- Collaborating with teams across multiple regions like- KL, Singapore, Japan, Dublin to synchronize efforts and uphold the highest standards of service and safety for all creators.- Developing and implementing strategic measures to prevent and respond to safety issues, directly impacting creator content quality and community interaction.- Engaging with creators to understand their needs and feedback, facilitating continuous improvement in our support processes and policies.

In my role as a Content Moderator Analyst at TikTok, I maintained the safety and integrity of the platform by diligently reviewing user-generated content and videos. My responsibilities included:- Ensuring content compliance with TikTok's community guidelines and standards, thereby contributing to a safe and welcoming environment for all users.- Analyzing and making swift decisions on a wide range of content, from simple user uploads to complex cases involving sensitive issues.- Collaborating with a diverse team to continuously improve moderation processes and implement best practices that enhance user experience and platform safety.-Participating in training and development sessions to stay updated with the latest content moderation technologies and techniques. This position sharpens my skills in critical thinking, quick decision-making, and attention to detail, all while working in a fast-paced, high-stakes environment.

During my tenure at Cognizant, I contributed significantly to the Bolder Healthcare project, focusing on optimizing healthcare solutions for our US-based clients. My key responsibilities included:- Streamlining processes related to healthcare billing, Revenue Cycle Management and claims management, ensuring compliance with US healthcare regulations and standards.- Working closely with a team to enhance the efficiency of service delivery, which significantly improved client satisfaction and operational outcomes.- Leveraging technology to improve data management systems, enabling more accurate and faster processing of patient information and billing details.- Developing a deep understanding of the healthcare industry’s challenges and innovations, particularly in the context of the US market.

In my role as Business Development Executive at IBM Daksh, presently known as Concentrix, I was deeply involved in the Maruti Insurance project, which serves clients on a nationwide scale. My responsibilities included:- Managing and processing motor insurance claims and policies efficiently to ensure client satisfaction and adherence to industry standards.- Collaborating with a diverse team to handle a high volume of cases, demonstrating strong problem-solving skills and attention to detail.- Utilizing a comprehensive understanding of insurance regulations to improve process workflows and customer engagement & client satisfaction.- Contributing to a project that supports one of the largest automotive insurers in India, enhancing our company’s reputation and operational success.This experience has equipped me with valuable industry knowledge and skills in managing large-scale projects in a dynamic, fast-paced environment.