Debapriya Biswas Email and Phone Number

Regular monitoring of training, learning and development of the employees for In house processes and partner locationsProcess development through continual feedback sessions, teach back sessions.Continual grooming through mentoring and coaching, weekly reviews with trainers on delivery goalsResponsible for hiring sessions to recruit trainers for inhouse processes and partner locations

Initiating new projects related to travel portal, holiday packages, marketing strategies and streamlining it to the vision and mission of the company.Handling and leading teams in devising strategies to successfully execute projects within a limited time frame.Handling the overall business operation which involves conceptualizing and implementing sound business strategies, marketing plans for accomplishment of sales targets.Adding value to resources (people, material) by proactive leadership to ensure desired output.Review of business flow, resolving operational obstacles, conceptualizing marketing plan, promotional activities & to ensure implementation

Taking care of the sales with focus on achieving pre-defined sales targets and growth. Forecasting and planning monthly & quarterly sales targets and executing them in a given time frame.Devising new strategies to achieve targeted sales growth.Managing activities pertaining to negotiating / finalization of deals for smooth execution of sale and order processing.Managing relationship with the customers, ensuring customer satisfaction by maintaining service quality norms.

Training, monitoring and supervising the freshers/trainees in their communication, devising sales strategies. Handling the overall day to day functions as a Team Lead. Providing feedback to callers in enhancing their sales performances.Know, understand and analyse statistics for fiscal year goals.