• Responsible for operational planning at Kolkata Branch.• Support managing customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled.• Responsible for the process and change requests are executed within the SLA and critical client SLAs/KPIs are met.• Facilitate and report on daily and/or weekly stand-ups to ensure appropriate visibility of key customer issues including escalation status reporting, statistics, status activities and resources.• Develop and maintain relationships with key suppliers, ensuring timely delivery of goods and services to meet customer demand.• Review and revise budgets to maximize efficiency and reduce cost.• Support in market research and analysis to stay up-to-date on industry trends.• Strategic decision support to the other departments in the organization.• Responsible for Kolkata office administration and day-to-day activities.• Overseeing operation and Product R&D for group companies (Milltex Eco Fibres P Ltd.) at Kolkata when needed.

• Managed customer service and technical support planning.• Collaborated with cross-functional teams to ensure timely delivery of goods and services to meet customer demand. • Complete work orders, records, logs and other written or computer-based documents according to the established procedures.• Assisted the senior level decision-makers in the development and implementation of operational strategies and processes.• Conducted regular performance evaluations and provided coaching and mentorship to team members to support their professional development.

• Provided full range of technical support over phone or onsite.• Responsible for thorough resolution of queries from customers.• Immediate customer contact for post-installation/service issues.• Preparing field report, feedback on ways the process can be improved.• Provide support/assistance to other team members

• Production planning, quality control for targeted productions for mélange yarn unit.• Responsible for daily workers meeting & weekly workers production meeting.