Aisera’s Generative AI capabilities are the enterprise equivalent of OpenAI's ChatGPT. At our core, we’re an AI and Automation company that enables enterprises to dramatically improve their customerexperience (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time. Aisera leverages Conversational AI and natural language processing (NLP) to provide real-time and over 95% accurate response in any channel (messaging, voice, web chat) andlanguage (over 100 languages) of choice. Enterprises benefit by lower support costs, improve customer satisfaction and worker productivity.

• Responsible for delivering stellar product demos with competitive differentiation, that helps sales and partner teams to drive an outcome-oriented conversation with customers.• Created more than 50 live demo assets across multiple product releases, which contributed towards net new customer acquisition and recurring subscription renewal.• Create product marketing and Go-To-Market contents in 5 New ITSM products within Servicenow Product Portfolioo Impact: Helped Solution Consultants to deliver 5000 customer engagements across each of ITSM Standard, Pro and Enterprise products.• Conduct content prioritization, create storyboards/use case scenarios based on Customer Business Problems• Cross-functional collaboration with Product and Engineering teams along with Marketing, GTM, Pricing, Solution Consultant, Sales, Product Success and more• Conducted technical workshops, bootcamps, customer advisory sessions to gather product feedbacks, enhancement ideas, feature prioritization and product-market fit.• In-depth techno-functional know-how across ITSM product portfolio and Now Platform

Outbound Product Manager for ITSM product at Servicenow.a. Responsible for driving operational excellence and efficiency in the GTM readiness process, simplify customer & partner engagement and maximise value across all points in the product GTM lifecycle.b. Have diligently worked towards delivering demo content for two new ITSM products within Servicenow Product Portfolio.c. Evolve product features to support demo assets and infrastructure.d. Connect and consult with Solution Consultants, Product Line Solution Consultants, Technical Consultants, Customer Outcomes group and Sales to understand the customer business problems, sales focus, cross-BU requirements across geo so as to deliver relevant demo content and supported GTM materials.

New Business Accelerator (NBA) unit within Cyient works as an incubation and innovation hub within the organization focused towards nurturing and maturing solutions to provide greater value to our customers. As a partnership/alliance manager, my role requires to connect, explore and manage all the external partner firms (startups, academia, industrial and government bodies etc.) for the NBA initiatives.

Industry Analysis – Extensive market study, competitor analysis, tracking industry reports, interacting with market analysts, webinars/forums visits to be self-updated, alliance and partner assessmentStrategy Building and Planning Activity – Mid-term to Long-term strategy design and planning, with focus on deriving BU specific vision and mission statements, along with opportunity assessment, determining addressable market, gap analysis.Business Development Support – Account specific inputs and industry contracts updates, technology insights for preparing sales pitch, collateral and case studies.Key Strategic Research Initiatives:1. Smart City in India - A strategic initiative undertaken by the organization to define perspective towards Smart City initiative in India leveraging the current Digital India and Smart City 2020 agenda by Government of India.o Responsible for end-to-end industry research (current market growth, forecasts, segmentation etc), potential market analysis, capability assessment, gap analysis, creating possible solution areas and aligning current and new capabilities and finally creating an recommendation on the company’s GTM strategy in the Smart City area.2. Commercial UAV (Unmanned Aerial Vehicle) Market Assessment - The project involved assessing the market potential to create a business case to be presented to the executive committee. Also to create a use case and a PoC in areas like remote monitoring and sensing leveraging IoT concepts.o Industry research support for Business Case development by providing market insights, potential market size, forecasts, segments, regulatory constraints etc. o Active support in solution building involving technological insights on remote sensors, advanced image and video processing, remote surveillance and monitoring, M2M/IoT Cloud based platforms etc.

Has been working as a Domain Consultant for 2.5 years, particularly focusing on developing value innovations and promoting thought leadership within the vertical.As a part of COE, responsibilities include - 1. Solution Building – End-to-End solution building capability from conceptualization to GTM development.2. Industry Analysis – Extensive market study, competitor analysis, tracking industry reports, interacting with market analysts (Gartner, IDC), webinars/forums visits to be self-updated, alliance and partner assessment3. Presales Activity – Functional inputs while responding to RFP/RFIs, participating in solution building, collating and preparing relevant case studies4. Sales Support – Creating the content for Sales Brochures, Collaterals, arranging and coordinating Sales Induction, GTM formulation5. Extensive support to Delivery Teams, Horizontal Practices, Research & Innovation groups in terms of Business Case Development, Partnership Analysis, Key Prospect/Target Account researchSolution Building Initiatives:Water Network Intelligence1.Conceptualized and designed a Context-Sensual (Interactive) Dashboard for intelligent monitoring and reporting purpose for Water Distribution Unit which helps the planners/analyst to monitor the critical KPIs that determines the performance of the Utility in terms of Water Loss.2.A Single-View platform that integrates historical as well as near real time data available from multiple systems like SCADA, ERP, GIS, Incident Management.Digital Energy Sustainability leveraging Internet of Things (IoT):1. Digital Energy Sustainability is the next generation IoT-enabled offering which leverages the concepts of M2M connectivity over internet and accessing and controlling them via a Device Cloud Platform.2. Currently working on concept building and use case identification in Energy Efficiency and Demand Response Management areas for Commercial and Industrial (C&I) Utility Customers

More than 2.8 years of experience in Component Integration Testing, Build and Deployment, Release Management, Configuration Management in Retail Telecom and Billing Platform.