Debara Armstrong Email & Phone Number

Sacramento, California, United States

Work with a strong positive resolution in creating a innovative process in identifying fraud and implement policies and procedures. Ability to create a detailed documents, collaborate with internal partners and offer recommendations the solve the problems of potential fraud. Instrumental in developing a relations with external partners and consumers to strengthen relations between Covered California and Qualify Healthcare Plans.

Rancho Cordova, California, United States

Worked within the industry of public service offering affordable healthcare plans for those who were eligible for federal subsidies. And assisted analysts by resolving appeal cases prior to hearings utilizing my strong review and analytical skills, determining a win-win resolution while following the ACA regulations and Covered California policies.

Rancho Cordova, Ca

Provided solutions over the phone regarding equipment issues creating the ability for for customers to use mobile devices.Explained plans and options to create a good fit for customer’s needs. Assisted customers with bill explanations for an understanding of charges.Educated customers with creating and understanding their sprint.com accounts so customers would be able to access their account 24 hours a day 7 days a week.Set appointments at repair stores for the customers for prompt in store customer service.Followed up with customers to confirm that the problems were resolved and solutions were effective.Acted as escalation representative when previous representative in other departments needed assistance to retain customers and provide benefit of continuing their service with Sprint.

Sacramento, Ca

Assisted customers with billing explanations and process payments to bringing net bad debt down.Initiated orders adding lines of service increasing revenue.Took escalated calls to find resolution to customers’ disputes and make all necessary adjustments due to billing errors.Worked with the banking institutions due to duplicate payments and assist with reversing the payment to prevent overdrawn bank accounts or delayed refunds.Transfer of misapplied payments between accounts and follow up with the account owners to advise of the true balance of accounts.Assigned to work with large business accounts with net bad debt, created spreadsheets, researched accounts, sent duplicate bills, created adjustments and took payments creating excellent customer service.Supported scheduling department in processing vacation requests, absences, and schedule meetings for training sessions and managers.Accurately scheduled representatives for inbound/outbound calls for office of 170 to meet customer service goals within the center.Created process to adjust duplicate payment problem preventing customers from experiencing overdrawn checking accounts and created more accurate account accounts receivable reports.