Debarati Chatterjee Email & Phone Number

Bengaluru, Karnataka, India

• Own the end-to-end strategic relationship with SaaS partners / Hyperscalers • Identify and validate opportunities across different verticals & horizontals; prioritize ideas by evaluating product market fit, competitive landscape, and potential business models for ERP, CRM, Accounting & invoicing, Project management, HRM, Data Management System, Web hosting & E-commerce• Collaborate & provide support to the internal Sales community to maximize Channel Sales • Organize account planning/discovery sessions with Sales teams and drive these sessions towards account interlock• Promote partner thought-leadership and Partner led Go-to-Market activities and events• Lead, facilitate, and collaborate with cross functional teams to ensure accurate delivery of business plans• Strengthen Executive level relationships & continuous engagement activities with strategic partners• Ensure quarter-on-quarter increments in revenue through the execution of successful joint business plans and value propositions• Meet legal & compliance requirements for joint-business • Support the Marketing/Corporate Communication team with internal communications on partner-initiatives & other announcements• Develop a comprehensive and scalable enablement approach focused on acquiring mindshare of partner technology as a strategic delivery platform• Prepare & present business reports for QBRs and other executive meetings

• Manage & own partner relationships & create strong alliances to help in the overall Partner growth and satisfaction • Drive end-to-end execution of the assigned regional go-to-market strategy (in line with the global partnership plan) to meet revenue targets• Advise commercial sales teams on the value of partners, engagement, and recommend qualified partners to support customer needs• Identify joint customer segments and industry verticals to approach with a joint value proposition for using OEM/SaaS partner offering• Manage complex partner negotiations and serve as a liaison to the wider cross-function teams• Participate and contribute to the established business cadence & prepare / deliver business reviews to internal & external leadership teams• Leverage existing partner programs and channel initiatives to drive the development and evolution of the regional partner ecosystem• Initiate joint-partner events to create mind-share of capabilities & offerings within Sales teams which helps to build pipeline of opportunities

• Manage global-partner relationships to drive & serve as a key member of the Business Development team in helping to define and deliver overall go-to-market strategy • Lead, facilitate, and collaborate with cross functional teams to ensure accurate delivery of business plans • Develop, define and execute joint marketing and GTM programs to promote partner thought-leadership and Partner led Go-to-Market activities and events • Identify and validate opportunities across different verticals & horizontals; prioritize Business Strategy ideas by evaluating product market fit, competitive landscape, and potential business models • Support the development of partnership proposals (including discovering objectives, defining partnership requirements, and developing value propositions)• Organize account planning/discovery sessions with sales teams and drive these sessions towards account-interlock • Ensure team-readiness for business execution by monitoring activities and impact towards goals and pivot partnership/engagement model • Lead discussions with partners to define partnership models, including building of Centres of Excellence • Manage & maintain different partner-agreements by closely coordinating with Legal, Finance and other stakeholders • Develop a comprehensive and scalable enablement approach focused on acquiring developer’s mindshare of partner technology as a strategic delivery platform • Prepare and prepare business reviews to the senior management team

• Implementation of process plans within pre-set FTE counts and deadlines• Offshore Delivery Management for Implementation, Certification & Reconciliation deliverables of concurrent projects• Managed pilot projects - delivery & post-implementation supports at off-shore• Ensured accurate production planning, with key controls implemented around various Lean & Six Sigma projects• Managed teams of BPS & non-BPS resources (IT IS/BFS/QE&A) simultaneously• Served as the single Point of Contact / interface for supporting onsite partners & clients• Conducted project –level presentations during client meetings• Resolved support/operational related issues in liaison with account managers & other stakeholders• Achieved customer satisfaction by ensuring service quality norms and building the brand image by exceedingcustomer expectations• Extensively handled Project management responsibilities including staffing& resourcing, monthly billing &invoicing (T&M and Fixed bid)• Co-coordinated with various support functions, like HR, Admin, GWFM, etc. to manage the projects successfully• Managed Revenue & FTE forecasting• Created & maintained Statement of Work and Change Orders• Created client proposal decks and actively participated in various stake-holder meetings• Handled client & people escalations effectively• Ensured accurate forecasting and managed staffing by initiating internal movements & participating in hiringprocesses in 2014• Investigated and analyzed RCA for issues pertaining to systems, people or project• Ensured robust governance by means of regular meetings with various stakeholders.• Ensure phased ramp-downs with appropriate re-allocation of key staff members• Ensured high levels of employee engagement across accounts through several team building and developmentalactivities• Ensured customer satisfaction for external customers, onsite partners & other internal stakeholders

Worked in Mortgage Collections for HSBC & Household customers, UK Customer Service for all HSBC Banking products, and Household Cards & Payment Services. My primary responsibilities included - Managing teams, ensuring consistent performance, resolving client escalations, conducting regular reviews/appraisals, maintaining & presenting reports/MI on daily/weekly/monthly metrics, interacting with clients & other stakeholders, driving engagement activities, ensuring innovations, etc.Key responsibilities included :• Handle end-to-end critical mortgage process • Maintain & manage SLA Compliance of 95% Grade-Of-Service • Manage 30-60-90 day delinquency with zero exceptions • Comply with Investor led audits and Risk Management • Ensure maximum Employee engagement/satisfaction • Build process improvement tools & implement the same • Participate in external recruitment drives • Manage team performance reviews & stakeholder reports

Executive Certificate In Management Program, Business Administration, Management And Operations

Executive Certificate in Management Program

Engineer’S Degree, B.Tech (It)

Bachelor’S Degree, English Major

English (Major)