Debaroti Das Email & Phone Number

Hyderabad, Telangana, India

Hyderabad Area, India

• Developing a solid and trusting relationship between major key clients and company• Resolving key client issues and complaints• Developing a complete understanding of key account needs• Anticipating key account changes and improvements• Managing communications between key clients and internal teams• Managing account team assigned to each client• Strategic planning to improve client results• Negotiating contracts with the client and establishing a timeline of performance• Establishing and overseeing internal budgets with the company and external budgets with the client• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training• Meeting all client needs and deliverables' according to proposed timelines• Analyzing client data to provide customer relationship management

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

• Managed a team of 6-8 Subject Matter Experts &Trainers with a span control of 140+ FTEs across 4 regions (US, Canada, Australia & UK)• Managed and facilitate the end-to-end training for the business as per the defined procedures, and ensure high quality training delivery as per requirements• Conducted regular training needs analysis (TNA) and training need identification (TNI) for operations teams• Maintained internal strategic relationships with key stakeholders and managed administrative / resource routines for training programs

• Managed and lead team of 15-20 team members including providing leadership, training, technical support, scheduling and monitoring workloads to ensure all deadlines are met• Assessed skill gaps and training needs by constant monitoring. • Conducted Process Training for the new team members and refresher training for the ongoing team members. Also conducted cross training programs to enhance people efficiency

• Managed a training team of 3-5 members including Trainers, Supervisors. Maintained an awareness of the training impact and cost and coordinated all administrative aspects of operations & training• Been a Master Certified Trainer in HSBC.• Received Service Excellence Certificate in HSBC for successful Training Management Project of a batch of 60 FTE’s • Taken accountability for overall training efficiency and effectiveness

Bachelors Of Business Administration, Business Administration And Management, General

12Th

10Th

Tesol/Tefl

Postgraduate Degree, Business Administration And Management, General