Debaruna Ghosh Email & Phone Number

Florida, United States

Bengaluru, Karnataka

Preparing Business Requirement Documents using PS&DM methodologies and estimations for new projects and Continuous Improvement Plans. Collaborate with development teams, internal customers, BSAs and product line management to verify delivery of desired quality requirements to stakeholder.Performing UAT.Identifying barriers to execution, system needs concurrently design, implement and execute improvements and mitigation plan.Cross functional team experience.Ownership of application including Customer Relationship Management, Automated Deal Management, Customer Master Requests. Responsible for conducting quarterly revenue validation activities.Pilot batch for the new BDSO team – setting up new KPIs for the team. Also, hiring and training new candidates.Supporting business across various geographical locations, majorly North America, Europe and South East Asia.Successfully transitioned an email based system to a ticketing based system in ServiceNow.Built a swim lane process map encompassing all steps from Forecasting to Acceptance, which is being used across the organizationAs a program manager, I was given the opportunity to work on multiple projects and interact with various stakeholders and business owners as a part of the Business Development and Sales Operations pilot group. My communication skills and critical thinking has been a crucial enabler for me to gain customer/stakeholder trust. In a relatively short period of time I have been able to prove myself as one of the best performers and have been awarded on multiple occasions by senior management for my contribution. In addition to this, I was able to successfully hire new, most suitable recruits for our team and train them.

Bengaluru, Karnataka, India

Preparing Business Requirement Document Conducting weekly huddle calls with development team to identify problem areas and addressing and open issues.Conducting system walkthrough for new business users as part of User training/Knowledge transition processPreparing weekly and month utilization reports for the teamModified and directed project plans to meet organizational needs.Developed technical solutions to diverse operational problems.Worked on several service requests and automation of repetitive tasks.Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Kolkata, West Bengal, India

Kolkata Area, India

Providing Break fix and round the clock support for critical business applications as part of Incident Management following the ITIL Framework, tracked via HP ALM.Worked on root cause analysis and provided permanent fix for recurring defects as part of Problem ManagementWorked on regular monitoring activities, including ticket queue monitoring, and also application health monitoring

Master Of Business Administration - Mba, Business Administration And Management, General

Awarded the ‘MBA Recognising Talent and Achievement in Leadership’ scholarship Appointed as the Business Ambassador for the university.

Pgp, Business Analytics & Businesses Intelligence

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

High School