Debashish Behera Email & Phone Number

AI/Gen AI Lead Business Analyst/Consultant/PO/PM, Client facilitator and Problem solver having expertise in managing complete business consulting/SDLC through Business Analysis life-cycle, strategy management, problem framing, SWOT analysis, benchmarking, conducting risk analysis and devise mitigation plan, formulating project delivery plan and matrix evaluation and control mechanism. No of years of IT experience – 12+ YearsSuccessfully delivered solutions across Business domains that includes eCommerce (B2B, B2C Marketplace), Retail, Hospitality, Airlines, Healthcare, BFSI and HRSD/GRC/ITSM/ITOM (ServiceNow) for niche clients across US, Europe, Middle East and Asia Pacific region. Hands on experience in planning, curating and executing elicitation processes that include Discovery sessions, Workshops and JADs at client location in a multi-client engagement. Proven experience in documenting Discovery outcome, BRDs, RTM and creating flow charts and take client sign off. I have extended involvement in Pre-Sales phase in creating RFPs, RFIs and SoWs.I bring along rich experience working previously in IT behemoths like Accenture (IT Consulting) and Flipkart overseeing product and service engineering and customer success. My area of expertise ranges from Business Analysis, Project Management/Consulting/Design thinking, Strategy and Change Management.PLATFORM & PRODUCTS:ServiceNow, Workday, VTEX, Magento (Adobe Commerce), Adobe Experience Manager (AEM), Drupal, SFCC, Resulticks, Zendesk, Akeneo, SAP Hybris, BigCommerce, Algolia, NFS Ascent, Alfa, GA4Jira, Confluence, UiPath, Automation Anywhere, SharePoint, HP ALM, MS VSO, MS Visio, Draw.io, SQL, Tableau, Python, SalesforceCERTIFICATIONS:• Certified Business Analysis Professional (CBAP), IIBA• Certified Scrum Product Owner, Scrum Alliance• Certified Data Analyst/Scientist• VTEX B2B/B2C Consultant• ServiceNow HRSD/GRC • ITSM• Pursuing PMP Certification• Pursuing Leading SAFe Certification