Debashish Ganguli personal email
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Experience in Operations, Strategic Initiatives, Special Projects, Client Management, Service Delivery, Program Management, Training, Quality, Customer Service, and Support with recognized strengths in: problem-solving & trouble-shooting, sales staff support, training planning, implementing proactive procedures and systems to alleviate problems in the first place and account maintenance. Possess proven skills in Leadership, Employee Relations and Customer Relations Management.Started my career with the Hotel Industry and thereafter moved to the BPO industry.Specialties: Green Belt CertifiedProfessional Training and Workshops AttendedCoaching and CounselingTraining-cum-Workshop Quality Initiative Team building workshopPersonal Effectiveness ProgramPerformance Planning and Development ProcessSupervisory Skills (Team Leader Program)Leadership Programs (Goal Setting & Getting, MBTI)Mind Gym ProgramsSix Thinking Hats - Decision Making Tools
Ites
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ItesItes Sep 2016 - Present
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General Manager OperationsEos - Eureka Outsourcing Solutions Jul 2015 - Jan 2016Noida Area, India -
Dgm (Ebs Ops) Employee Background ScreeningOnicra Credit Rating Agency Of India Limited Aug 2014 - Feb 2015Noida Area, India -
Avp OperationsIenergizer Apr 2011 - Jul 2014Noida Area, India -
Avp - OperationsAegis Limited Sep 2009 - Mar 2011Noida -
Dgm - Special Projects - AbuFirstsource Solutions Limited Sep 2008 - Sep 2009Kolkata Area, India -
Senior Business Service ManagerSteria (India) Limited Oct 2005 - Apr 2008Managing two processes (one from the Financial and the other from the Insurance Sector)Managing an Out Bound - Inbound team of 125 associates, team leaders, Assistant Managers & BSM's.Conducted two projects – One GB and One Lean Sigma project (Improving productivity & the other to improve Data Quality)Interface between the client and the project.Interface with the client via weekly reports, call calibrations, conference callsResponsible for driving client metrics; also involved in scheduling, planning, forecasting, quality call monitoring, training of new agents, refreshers, Meeting client requirements in terms of scaling up or down agents as per the pilots and amendment in targets
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Senior Business Service ManagerXansa (Now Known As Steria) 2005 - 2008
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Senior Business Service ManagerXansa 2005 - 2008
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Senior Business Service ManagerSteria India Limited 2005 - 2008
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Senior Service ManagerXansa (Steria) India 2005 - 2008
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Manager OperationsHeroites Jul 2004 - Oct 2005Gurgaon, India•Worked with HERO ITES as Manager - Operations from July 2004 to October 2005•Managed an Out Bound sales team of 100 associates, 8 team leaders, and 2 Assistant Managers •Reporting to the Director - Operations•Interface with the client via weekly reports, call calibrations, conference calls•Responsible for driving client metrics; also involved in scheduling, planning, forecasting, quality call monitoring, training of new agents, refreshers, •Meeting client requirements in terms of scaling up or down agents during the shift based on the lead counts•Was also the Process Manager for the Campaign -
Manager OperationsHero Ites 2003 - 2005
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Deputy ManagerDaksh Eservices Pvt Ltd Sep 2001 - Jul 2004•Worked with Daksh e-services as Deputy Manager - Operations from September 2001 to July 2004 . •Transitioned into Training heading the Sprint Process Training Team and also the Quality domain.•Successfully transitioned Customer Services and Activations inbound calling process for a US Telecom giant..•Was actively involved in the seamless transition at the customer site in Florida, US for 5 weeks.•Responsible for ramping up training of 500 full time employees •Also streamlined the entire operations from the start for the first voice venture for Daksh•Have been involved in conceptualizing and implementing Floor policies•Closely monitored performance and carried out CSAT Quality projects for Quality conformance •Set up system to handle bottlenecks and crisis deadlines•Was part of s GB Project related to Attrition
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DmIbm Daksh 2001 - 2004
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Assistant Front Office ManagerThe Bristol Hotel Apr 1998 - Sep 2001•Worked with Bristol Hotel, Gurgaon from April ‘98 to September 2001 in the capacity of Assistant Front Office Manager.•Initially looked after the entire Hotel Operations as Night Manager •Was also responsible for generation of MIS and reconciliation of accounts•Managed Customer Services and Services Recovery to deliver complete customer satisfaction. Service level for entire operations was increased by 10% overall•Directly liaised with the Airport Authorities for smooth customer service and also for generation of prospective leads for increase in Sales and business revenue•Was responsible for hiring and training of new hires for smooth operations / planning/ hotel room sales
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Lobby ManagerBest Western Surya - New Delhi Dec 1993 - Aug 1995•Responsible for the Lobby operations - all activities related to the Front Office Department as per the assigned shift.•Coordinating with the various airline offices especially in the night shift for room bookings due to delayed / cancelled flights
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Front Office SupervisorLe Meridien, New Delhi 1992 - 1993
Debashish Ganguli Skills
Debashish Ganguli Education Details
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Ihm PanipatHotel Management -
Army School
Frequently Asked Questions about Debashish Ganguli
What company does Debashish Ganguli work for?
Debashish Ganguli works for Ites
What is Debashish Ganguli's role at the current company?
Debashish Ganguli's current role is ITES.
What is Debashish Ganguli's email address?
Debashish Ganguli's email address is dg****@****ail.com
What schools did Debashish Ganguli attend?
Debashish Ganguli attended Annamalai University, Ihm Panipat, Army School.
What skills is Debashish Ganguli known for?
Debashish Ganguli has skills like Team Management, Program Management, Crm, Team Leadership, Mbti, Bpo, Recruiting, Banking, Training, Executive Search, Leadership, Six Sigma.
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Debashish Ganguli
United States1jawad.com -
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Debashish Ganguli
Director Of Operations | Restaurants, Qsr, Cdr, Hotel, Cloud Kitchens | Expertise Across India, Uae, Ksa, Bahrain, Qatar, Oman, Iraq, And AfghanistanDubai, United Arab Emirates1yahoo.co.in
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