• Promoted to Liaison Manager within 10 months of joining due to exceptional performance and contributions to financial inclusion initiatives.• Developed and strengthened partnerships with stakeholders to enhance access to financial services, resulting in a 82.86% increase in community engagement.• Collaborated with cross-functional teams to design outreach programs, increasing awareness of financial services in targeted communities.

• Supported the implementation of financial software solutions, including Kiosk Portal,M-ATM& Passbook printers improving operational efficiency by 116% within the ten months of joining.• Conducted data analysis to assess program effectiveness, providing actionable insights that informed strategic decisions.• Collaborated with cross-functional teams to improve service delivery and client satisfaction.

• Provided support and assistance to senior citizens through a national helpline, addressing inquiries and resolving issues related to financial services and benefits.• Developed and maintained a comprehensive knowledge base of resources available to seniors, enhancing service delivery and improving response times by [specific percentage or metric].• Collaborated with community organizations [Social Welfare Department] to promote awareness of the helpline, resulting in a 75% increase in call volume and engagement from senior citizens.• Conducted follow-up calls to ensure customer satisfaction and gather feedback, contributing to continuous improvement initiatives• Trained new staff members on helpline protocols and effective communication strategies to ensure high-quality service delivery.