I'm a passionate IT leader with 30+ years of experience delivering successful security and system transformation initiatives. Capable of conducting thorough vendor risk assessments to ensure secure partnerships.

As Principal Consultant and Advisor, supporting Cloud Solutions, Security Architecture, Contract, RFP, and RFI Validation, and Risk and Compliance Adoption programs. Examined app data and administered dashboard to track consumer engagement with product using Power BI. Used user feedback and app metrics like usage and page analytics to make decisions with product/engineering team and executives. Enhanced embedded services and ensured service delivery functions supported the plan. Worked with Product/Engineering and cross-functional leaders to make decisions based on user feedback and app metrics including usage and page analytics. Managed the release notes (RN) process, a key aspect of change management, to ensure stakeholders have this information ready for product releases. Collaborated with DevOps/Delivery Team to assess product lifecycle for performance comments. OUTCOME~ Played a major role as Product Operations Manager for client Dentsu Aegis Network, UK~ Enhanced the release note procedure to a 90% success rate and enhanced technical communication with the template.~ Efficiently worked on metrics with near-100% success rate to construct product.~ Played a major role in managing application feedback statistics with 90% success.

•Partnered with Product/Engineering and cross-functional leaders to drive in decision making to deliver results on customer feedback measuring apps metrics like usage / page analytics etc. •Managed end to end release notes (RN) process which is a big part in change management initiatives to ensure all stakeholders have this information ready to hand upon software releases.•Analyzed various apps related data using Power BI to generate the management dashboard to rationalize the product metrics on its usage and behavior.•Engaged within DevOps / Delivery Team to jointly review the product lifecycle to facilitate product performance feedback.•Incorporated various technical communication channel and prepared templates with assist of communication manager

• Drove the digital transformation roadmap, integrating access control, online collaboration, enterprise applications, and document controls with workflow tools, thereby increasing business productivity and cross-functional collaboration.• Ensured full compliance with data protection frameworks for a document management and archiving system holding 40 years of legacy data, utilizing a decentralized approach for storing critical and non-critical documents based on accessibility using a hybrid cloud solution.• Architected strategic IT roadmap. Prepared and implemented policy, guidelines, procedure and standards as per ITIL, ISO 27001 and NIST CSF frameworks only, where applicable. • Collaborated with cross-departmental stakeholders on various digital transformation projects, IT cost benefit analysis, risk assessment, business continuity etc. • Contributed to internal and external system audits and improved the gaps and controls for better systems and security management.• Took complete ownership on establishing layered security controls across the network, application and data and imparted various end users training on threat landscape.

• Managed IT operations for over 3,000 users, achieving 95% uptime and exceptional service quality.• Designed and implemented a resilient IT infrastructure connecting multiple offices across GCC and India, ensuring seamless connectivity and operational efficiency.• Conducted in-depth risk controls and analysis for major IT initiatives, reducing risk exposure by approximately 70% through identifying vulnerabilities and implementing mitigation measures.• Reworked and deployed ITSM tools, improving internal SLAs, asset lifecycle management, financial integration, and patch management, maintaining 95% system uptime.• Developed security awareness programs, deployed DLP tools (HIDS and NIDS), and conducted risk assessments, significantly enhancing data protection and incident response.• Reviewed and approved IT changes, service requests, and workflows, ensuring compliance with information security policies and reducing occurrences by 80%.• Architected and implemented a Zero Trust network with network segmentation and access control mechanisms, significantly strengthening corporate network security.

Managed IT operations and supports more than 3,000 Middle Eastern Users. Converted over 1,200 users to the new Exchange server. Monitored IT support and issue management, improving response times by 80% and offering IT metrics information. Adjusting network settings strengthened online safety. inspired a security policy change that reduced spam and phishing emails by 95% and protected important data. Led project to implement ERP systems for group accounting, purchasing, inventory, and timekeeping.

I was responsible for the design, installation, and management of a mission-critical payroll processing network serving 15 outlying rural locations. Managed the company's financial and payroll systems running on UNIX and Oracle Database; oversaw the company's many UNIX servers, workstations, and terminals; and made sure everything was properly integrated. System security measures such as firewalls, host/client access, user profiles, and accounts were enforced.

Part of the IT Support team , managing multiple WIN 2000 file server , Backup , MacAfee e-policy orchestrator ( EPO) ; ISA 2000 proxy server ; helpdesk support to +350 workstations for inbound / outbound process ; Support to MS Exchange 2000 mail server ; internet traffic management on IPLC leased link; Cisco PIX and VPN deployment etc.

Part of the IT support team ( 24x 7 ) and responsible for planning and implementation of WAN for various client; ISDN, dial-up configuration, for different corporate network. Liaise with DOT (department of telecommunication) for linkage and uptime at local hub for Internet and WAN connection. Maintaining and supporting WIN NT server, Cisco Switch and Routers for corporate clients. Data Centre support and management.