Debashree Chatterjee Email & Phone Number

● 16 years of IT experience as a Senior Business Analyst, Process Consultant and IT Support Analyst within Hospitality, Retail Supply Chain and Telecom domains.● Successfully delivered Compliance and Regulatory projects from HMRC and Payment Card Industry (PCI ).● Extensive experience in front-ending client relationships, business analysis, consulting & delivery in varied high impact roles for major UK clients. ● Successfully completed International Diploma in Business Analysis, BCS● Excellent Business Analyst experience (Business Analysis Practice, Requirements Engineering, Modelling Business Processes, User Journey Mapping, Data Mapping, Data Analysis & Modelling, Operating model design and System analysis)● Experience in client interfacing with 10 years of experience in Requirement Elicitation & Management, working closely with various stakeholders of the project, issue resolutions with development teams and support during testing phases. ● A Supply Chain Expert in Retail & Hospitality, experienced in senior Stakeholder Management, capturing, documenting and validating user stories in an Agile environment for new web platforms, middle-office fulfilment systems (e.g. JDA) transport optimization &middleware . Act as Product Owner in daily scrum sessions and technical workshops. ● Played a major role assisting Clients in the business architecture of robust systems aligned to their Target Operating Model. ● Supported the Solution Architecture team as part of personal learning & development● Strong knowledge & experience in all the stages of SDLC (Agile), ITIL V3, LEAN and co-ordination with multiple vendors.● Functional experience includes British Telecom Global Services, Supply Chain systems including JDA Warehouse Management System, Mobile Apps, End to End Payment Solutions.● Possess good interpersonal communication, analytical skills, general thinking and teamwork. Have managed to build a very good rapport with the business stakeholders and become their trusted resource for any technical or non-technical queries.● Fast pace thinking and ability to work credibly and effectively with people at all levels.● Knowledge of various ITIL processes Change, Incident, Problem, Configuration, Release/Deployment Management● Extensive knowledge in Shell scripting, SQL, writing stored procedures in PL/SQL. Good Hands on in DB tools such as TOAD & SQL Developer. ● Part of the JIRA champion team at Whitbread to share best practices & perform admin activities.● APMG ITIL V 3.0 Certified & Oracle Certified Associate (OCA)

Listed skills include Pl/Sql, Oracle, Requirements Analysis, Telecommunications Billing, and 13 others.