Debasis Mukherjee Email & Phone Number

I am a goal-driven leader with 24+ years of qualitative experience in Managed IT Service Operations – End User Services, Project and transition management, Remote Infrastructure Management, Data Center operations, Customer Relationship Management, Service Desk Operations, Digital Workplace Services, Vendor Management and People Management. Experience in working as Global SDM / Delivery Lead for LATAM, APAC & ANZ, EMEA and US customers.Experience in leading multicultural teams across diverse geographies. I’ve been actively supporting Business Development alongside service delivery with end to end accountability of annual Budgeting, Customer Satisfaction, People Management ( 400+) and P&L. Managed both strategic governance's and tactical functional support forums for multiple customers.Specialties: As/400 Admin, Network and Cloud Operations, Remote Infrastructure Management, Revenue Ownership and Profitability, Service Delivery, Operations Management, Customer Relationship Management, CSAT, Transition Management, Driving Improvements through automation, People Management and Leadership Development. Industry Domain :- IT, FMCG, Air Lines, Retail, Manufacturing , SW Product and Engineering, Pharma.

Listed skills include Program Management, Team Management, Service Delivery, Project Management, and 21 others.