We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Strategic:• Design/ finalization/modify and implement policies , SOP and processes related to day to day operation, facility, general administration, parking management, event management, theme decor, sy• Annual CAM Budget,CAPEX requirement and also annual/quarterly budget for Centre Operations• Preparing Ensuring Timely and correct billing to all Tenants (Rent, CAM, utilities, NRI.) and CAM tracking Operational• Liaison with local municipal authorities/ government & other regulatory bodies.Brand Promotion:• Creating an event calendar and following the calendar• Leasing of SOH spaces within the premises. Maintaining of inventory. Following the policy note on all hoarding and signage.• Managing events and promotions to attract quality footfall into the Mall/Property. A constructive, leading to increase in sales for the retailer AND/OR improving the recall/ image of the mall.• Securing sponsorship to assist with the publicity and funding of marketing projects.• Responsible for ideal brand mix and zoning of total leasable space• Temporary kiosks & carts activities.• Management of Social media and website Risk & Compliance Management• Ensuring all the statutory licenses & compliance required for equipment, property etc. are in place and conduct of safety drills and audits Initiate development of new events, people engagement activities to increase footfall..Develop new ideas for promotions, festivals and other special events. Ensure that safety and hygiene policy is strictly followed at site.Sustain and build the profitability of site through timely analysis of reports and provide solutions to counter any discrepancies.Apprise the management of any serious reversal or threat to the operations on time.Meet the profit targets of site. KPI review and SLA finalization.Closure of available leasing space available in the mall. Increasing the volume of NRI .Promote a healthy & teamwork oriented atmosphere at site.

Consulting individuals to become certified coaches with ICF ( International Coach Federation)Product sales Creating awareness within organizations on the importance of coaching.Customer Support : Helping client through the entire application process for ACC( Associate Certified Coach) after completion of training with Neuroleadership Institute Fixing training calendar and program management. Our Coach Certification programs:We are accredited by International Coach Federation , and acknowledged as one of the coaching worlds most respected and intensive training experiences, for personal , business or executive Coaches , or anyone looking to add coaching skills to their portfolio .NeuroLeadership Institute is a leading global research organisation and the pioneer of bringing Neuroscience to Leadership.The model is developed by Dr. David Rock. 4th top Coaching Guru in the World.Coaching is all about having someone believe in you and encourage you ,about getting valuable feedback,about seeing things from new perspective and setting your sights on new horizons.Coaching is a conversational method designed to help others develop clarity of thinking to reach their goals. We use the Brain Based approach to coaching . Having hard science to explain how and why coaching works improves the quality of coaching and speeds up learning. * Sending the Information regarding the Public Programs scheduled to the person concerned through E mail* Working with the Training Head or the person who is responsible with the organization to offer the program offerings.* Generating revenue by bringing the nominations/ seats for the public programs* Continuously updating/ refining the database with the new companies to be worked through News Papers, Advertisements, Internet* Meeting clients Face to Face whenever required to Promote the High Value Programs.

Support Authorized Service Providers with queries related to support and services.Re sellers and Onsite Engineers with complex unresolved issues and provide satisfactory resolution.Provided Support to Level 1 Engineers with process related updates and changes in the business strategy.Social Media Escalations- Working closely with existing client base to increase the sales revenue as well as controlled attrition.Legal case and technical escalation - provide end to end resolutions both for B2C and B2B client base.Point of Contact for end user and vendors for product and services.Quotation and presentation of HP products and support to new clients.Quarterly Targets of sales and Retention. Deep dive analysis of customer survey. Played a keep role in understanding the Net Promoter Score and increasing the score on a week on week basis.

During my tenure at AOL I was responsible for a team of 10 FTE’s and my role involved Best in class support” for technical needs of the customer using the ISP.