Debasish Roy Email & Phone Number

Kolkata, West Bengal, India

Working on transition and transformation for one of the largest French Pharmaceuticals company on behalf of TATA Consultancy Services under full covid impact towards on-time and in-budget service delivery. Scope includes Service Desk, On-site support, User Access Management, App Packaging, Collaboration and Productivity, Communications, Workstation as a Service, Asset management and other associated end user services for 130k plus users across the globe in 100 plus countries. The scope also… Show more Working on transition and transformation for one of the largest French Pharmaceuticals company on behalf of TATA Consultancy Services under full covid impact towards on-time and in-budget service delivery. Scope includes Service Desk, On-site support, User Access Management, App Packaging, Collaboration and Productivity, Communications, Workstation as a Service, Asset management and other associated end user services for 130k plus users across the globe in 100 plus countries. The scope also includes managing end to end escalations and ticket management across a multi-vendor eco-system. Show less

Currently focusing on transforming the user experience while ensuring secure reliable operations for one of the largest Service Desk operations for TATA Consultancy Services. Was involved in creating the solution, defending it through the RFP process, transitioning the services out of decade long relationship through to delivery of the solution promised during the RFP cycle. Scope includes providing Service Desk and Access Management services for 100k plus users across the globe in 70 plus… Show more Currently focusing on transforming the user experience while ensuring secure reliable operations for one of the largest Service Desk operations for TATA Consultancy Services. Was involved in creating the solution, defending it through the RFP process, transitioning the services out of decade long relationship through to delivery of the solution promised during the RFP cycle. Scope includes providing Service Desk and Access Management services for 100k plus users across the globe in 70 plus countries. The scope also includes managing end to end escalations and ticket management across a multi-vendor eco-system. Show less

New Delhi Area, India

The program is a conglomerate of multiple projects which includes migration from Lotus to O365 with fully supported co-existence until last user is migrated, Active Directory migration, Roll out of new VPN solution, Roll Out of a new Proxy Solution, Roll out of a new Monitoring and IP Address management solution, Roll out of new Endpoint Encryption and Protection solution, etc, etc.

New Delhi Area, India

I am currently involved in the transition and consolidation of two Service Desks for a Large LS&HC giant. A part of this responsibility includes setting up of a new delivery center to provide the services post transition.

I am actively involved in the Transition (for a Leading Automotive Manufacturer in UK) and Consolidation of four different services desks (one in-house, one in a co-sourcing model while the remaining two were already outsourced) into one catering to four different lines of businesses. Additionally, I am also involved in the transition of Access Management services.

In my current role, I am handling a newly transitioned Service Desk / End User Computing / NOC team for one of the largest LS&HC clients and involved with stabilizing the quality of experience across all levels. My role requires day to day interaction with the client to ensure, I understand the changing needs of the business so as to ensure the team adapts accordingly. After all, its all about respecting "Customer First"!!!

Subject matter expert for Service Desk, End User Computing and IT Service Management. The job responsibilities include responding to proposals as well as assisting the service delivery teams on the aforesaid topics.

I was involved with design, documentation, implementation and support activities at the Technology Operations Center, Commonwealth Games Delhi 2010. Part of my responsibilities included managing the service desk and end user computing support as well as supporting the games venue operations. This also included designing, documenting and implementing ITSM support processes and procedures customised for games operations. A part of my responsibility also included helping the customer select… Show more I was involved with design, documentation, implementation and support activities at the Technology Operations Center, Commonwealth Games Delhi 2010. Part of my responsibilities included managing the service desk and end user computing support as well as supporting the games venue operations. This also included designing, documenting and implementing ITSM support processes and procedures customised for games operations. A part of my responsibility also included helping the customer select appropriate incident management and network monitoring toolset as well in putting coordination efforts towards tools implementation. Show less

My area of expertise is in Service Desk, End User Computing and Cross Functional (ITIL based Service Management ) domains

I was the part of the Service Management Team for a UK based large airline client looking after the problem management domain utilizing the ITIL best practices. I was instrumental in reducing a significant chunk on incidents some of which were due to major incidents. This resulted into better efficiency with in the support teams and higher customer satisfaction.

I was in-charge of the Service Desk, Access Management and Command Center team supporting UK based large airline client.

I was a responsible for addressing the technical queries for the customers of the largest telecom/internet service provider in US especially into Dial-Up / DSL internet services.

New Delhi Area, India

Provided technical support to US based consumers of all Compaq and then HP desktops, laptops, All-in-ones, etc. A portion of the responsibility also included support SOHO networks (Wired / Wi-Fi) for issues specific to installations, sharing, etc across different hardware platforms.

Be, Electronics

1997, Higher Secondary