Debayan Dey Email & Phone Number

Kolkata, West Bengal, India

Spearheaded the roadmap for digital transformation and Robotics Automation in core operations. • Led 3 business projects with over 1000 FTE, implementing operational standards. • Managed quality assurance initiatives in various domains. • Managed O2C with comprehensive expertise in Order Management, Credit Management, Collections, Cash Application, and Dispute Resolution, driving process improvements, reduced DSO, and increased cash flow. • Compliance and Auditing: Ensured adherence to procurement policies, conducted FMEA along with regular audits, and maintain records for compliance and regulatory requirements. • Identified inefficiencies in the procure-to-pay process and implement improvements to enhance accuracy and efficiency. • Generated and analyzed reports on procurement activities, vendor performance, and payment status to inform decision-making. • Financial Reporting: Prepare accurate and timely financial statements, including balance sheets, income statements, and cash flow statements. • Maintained and reconciled the general ledger, ensuring all transactions are recorded accurately with accounting standards. • Ensured compliance with financial regulations and standards, and prepare regulatory reports as required. • Order Management: Monitored the entire order processing cycle, from order entry to delivery, ensuring accuracy and timely fulfillment. • Reporting and Analysis: Produce reports on order processing, billing, collections, and accounts receivable, providing insights to support decision-making and process improvements. • Conducted VSM and Process Mapping activities to identify automation opportunities, leading to the successful design and conceptualization of operational processes using Robotics, AI, and Analytics.

• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.• Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.• Collected information about company objectives and employee deficiencies in order to assess training needs.• Developed and responded to incoming and outgoing correspondence.• Used Minitab extensively to design training for employees, Noting areas needing improvement and implementing plans for rectification.• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.• Analysed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.• Drove operational improvements which resulted in savings and improved profit margins.

Bangalore

• Transitioned the African Sales Order process segment from Nairobi, Kenya to Bangalore, India.• Assessed data modeling and statistics to integrate high-level business processes with data rules.• Optimized core processes to improve business performance and operational agility.• Conducted workplace compliance training to reduce liability risks and operate effectively.• Validated results and performed quality assurance to assess accuracy of data.• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.• Identifying the KRA and KPA for the entire team and set up the expectations in line with the KPI.

Bangalore

• Restructuring and resizing the US Collection process for 'Wolters Kluwer' for an optimized growth and there by reducing the waste.• Scheduled preventive and predictive maintenance actions based on failure analysis.• Investigated processes to develop maps and determine optimal improvement approaches.• Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.• Posted customer payments by recording cash, checks and credit card transactions.• Verified discrepancies and resolved clients' billing issues.

Bangalore

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.• Trained new team members on scripts, company services, and collection strategies.• Researched accounts and completed due diligence to resolve collection problems.• Monitored customer accounts for payment delinquency and initiated collection efforts.• Organized promotional events and interacted with community to increase sales volume.• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

Bengaluru, Karnataka, India

• Did a complete online transition of the Collateral process from US to India.• Set up, stored and updated customer files, department records and regulatory paperwork.• Interviewed loan applicants to obtain personal and financial data to assist in completing applications.• Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.• Worked in Collateral Department of Consumer loan services (CLS); Business Banking.• Verified credit histories, personal references and Employment backgrounds for each applicant.• Handled various departments staring from the perfection of liens of UCC (All Business Assets), Continuation of the lien holder and Release of U.S Mortgages.

Bengaluru, Karnataka, India

• Leading & monitoring the performance of the Partner / Agency to ensure efficiency in operations and meeting of individual & group targets• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.• Drove operational improvements which resulted in savings and improved profit margins.• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Helped to win the Region of the month award for 10 consecutive times in the Settlement Portfolio.• Prevented foreclosures from carefully approving effective workout programs; meticulously analysed debt ratios, payment records, credit worthiness and ability to adhere to repayment programs.• Imparting training to agencies & in-house team to implement audit norms and policies as per guidelines and ensuring strict adherence to various norms.

School

Activities and Societies: Scouts and Guides Leader/ House Captain

Master Of Business Administration - Mba, Finance & Hr

Bachelor Of Science (Bsc), Microbiology, General

Pre-University, Science