Debayan Ganguly Email & Phone Number

Kolkata, Wb, In

India

India

Key deliverables:• Essayed the paramount role of Change Project migration along with broad spectrum of tasks which include - product onboarding management for planned engineering works team in Change Management; actively participated in customer process review meetings and so on• Accountable for resolving regular planned engineering works change management concerns/issues within stipulated timeframe in compliance with defined Service Level Agreements (SLAs) • Significant role… Show more Key deliverables:• Essayed the paramount role of Change Project migration along with broad spectrum of tasks which include - product onboarding management for planned engineering works team in Change Management; actively participated in customer process review meetings and so on• Accountable for resolving regular planned engineering works change management concerns/issues within stipulated timeframe in compliance with defined Service Level Agreements (SLAs) • Significant role contribution in broad spectrum of undertakings comprising of – managing team management/work allocation problems; handling daily CAB calls for change implementation; actively engagement in diversified migration projects for planned engineering works change management process; determining scope & guidelines in accordance to ITSM guidelines etc.• Efficiently collaborating with the global clients of the company pertinent to change management process setup• Meticulously formulating business process procedures, training documents, preparation of project management update tracker for delivery concerns on weekly basis• Key contribution in wide array of activities encompassing – accountability of organizational structure support issues (i.e. team production/new product launch in change management); user guidance and so on Show less

India

India

Key deliverables:• Efficiently resolved day-to-day RFC in the defined SLA timeframe• Attended the calls with change manager for contract SLA• Worked on tickets related to technical customer impacting changes• Accountable for vast gamut of tasks which included - monitoring day-to-day production activities; communication with client for resolving the incidents/feedback for process owner; formulation of business process procedures & training documents; knowledge sharing / knowledge… Show more Key deliverables:• Efficiently resolved day-to-day RFC in the defined SLA timeframe• Attended the calls with change manager for contract SLA• Worked on tickets related to technical customer impacting changes• Accountable for vast gamut of tasks which included - monitoring day-to-day production activities; communication with client for resolving the incidents/feedback for process owner; formulation of business process procedures & training documents; knowledge sharing / knowledge transfer to new resources in the team and so on• Systematically created query for repetitive type of issues and engaged in multiple complex change co-ordination in sync with requirements • Actively involved in numerous incident tickets in context to customer outage and handled senior management calls for contract deliveries Show less

Mumbai Area, India

Client: Fed Ex India (L1 Team)Key deliverables:• Resolved regular NOC incident concerns/issues• Handled the issues pertinent to incident management; engaged in tickets related to interfaces issues and resolved the tickets• Proactively assisted/supported business process procedures & the training related documents• Integral role in providing L1 support to end-users for correction issues

India

Client: Morgan Stanley, Enterprise Data Center- India OperationsKey deliverables:• Contributed towards ITIL processes, M&E activities and end-to-end operations• Successfully engaged in wide scope of undertakings entailing – management of power down/break-fix activities; managed crucial infrastructure maintenance of UPS, DG/electrical panel; interfacing with vendors for BAU activities etc.

India

India

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Icse, Science