Accomplished, strategic, performance-driven and efficient Senior Executive Assistant and Chief of Staff with experience enhancing executive productivity and improving business operations. Successful track record of driving organizational growth, identifying business opportunities and developing process improvement strategies. Adept at building and developing rapport with cross-functional teams and c-level management. Excellent communication, prioritization, networking and critical problem solving abilities.Key Competencies: Leadership and Management | Stellar Communicator and Negotiator | Analytical Problem Solver | Budget Management | Inventory Reports |Travel Leadership & Management | Meeting Organization | Executive Presentations | Process Improvement | Data Reporting | Problem Resolution | Schedule Management |Project Management | Strategic Planning | AP/AR | Adaptability and FlexibilityTechnical Competencies: Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Access) | Adobe | SAP Travel | Workday | Publisher | Diligent | PageMaker | Concur Travel Solutions | Webex | Skype | Oracle T&E | Zoom | Teams | Google Meet | G-Suite | Thomson Reuters | Certify | CentreSuite | OnBase | Ariba | iPhone | iPad | Mac Pro
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Chief Of StaffGlobal Payments Inc. Sep 2020 - Feb 2022
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Chief Of Staff To Vice ChairmanSuntrust Sep 2015 - Feb 2020Atlanta, GeorgiaServed as liaison between Vice Chairman and Bank’s senior leaders and external partners. Managed administration tasks, drove office efficiencies while working with senior staff and executive assistant team. Aided Vice Chairman in meeting deadlines, scheduling meetings, and resolving pressing issues.• Maintained utmost confidentiality of sensitive information.• Researched and follow up on issues and matters addressed to Vice Chairman. Determine appropriate course of action, referral or response.• Successfully completed deliverables, including drafting acknowledgement letters, personal correspondence.• Demonstrated proficiency in organizing the executive’s calendar, schedule of meetings, conferences, drafts of all outgoing correspondences, and documents; handled and screened daily telephone calls.• Worked with leader to prioritize meetings and manage conflicting needs; handle matters expeditiously and proactively, often with deadline pressures.• Took charge of evaluating and accepting personnel requests and requirements (vacation, sick time, payroll and timesheets) as well as managing office budget allotment along with office and committee expenditures, such as travel, supplies and equipment.• Managed 12 staff members based on their daily, weekly and monthly duties.• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue.• Developed weekly plans of action and ensured completion of strategic plans.• Worked with senior management to initiate new projects and assist in various processes. -
Chief Of Staff To The PresidentSp Recycling May 2001 - Jan 2014Atlanta, GeorgiaProvided dedicated support to the President of Southeast’s largest recycling company. Maintained the President’s calendar – plan and schedule meetings, teleconferences and travel. Crafting presentation materials, and collaborating with multiple departments in improving overall quality and efficiency. Excelled within demanding environment, successfully balancing staff and client needs and utilizing technical skills spanning Adobe Photoshop and Publisher, as well as PowerPoint.• Prepared annual budget for company and managed customer reports.• Compiled, analyzed, assembled and summarized statistical information for executives.• Achieved continuous improvements for month-end financial close.• Prepared reports and presentations for Board of Directors meetings.• Prepared and presented new programs and models for marketing programs.• Worked with material management and operations to improve projections and forecasts.• Created press kits to promote the company’s products and services; developed advertisements for conventions and industry directories.• Planned and implemented company executive meetings, regional and divisional special events, conferences and trade shows in the U.S and overseas.• Reviewed and approved invoices and expense reports for Regional and Divisional Managers.
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